Overview (Contact)
Iontas’s goal is simple: to help companies work smart. Iontas creates software that captures information about how contact center, back office, and enterprise workers use software applications to do their jobs. Managers can then use that information to improve the business processes and software their company uses. In addition, they can provide employees with the specialized tools and training they need to be more efficient.

Iontas enables corporate leaders to measure and optimize how their most vital resource (people) are using the tools they have at hand (business processes, software, and hardware) to serve their company’s market.

Focus is now on over 400,000 PCs worldwide and growing. Iontas is poised to ride the wave of global competition being felt by US contact centers, banks, conglomerates, and large retailers.

About the Focus Software Suite
Iontas’s Focus suite captures and analyzes detailed information about how users throughout an enterprise interact with their business-critical software applications. Focus gives managers insight into – and the unique ability to act on – users’ minute-by-minute actions in order optimize processes and improve use of resources. This comprehensive information gives companies the knowledge they need to increase revenue, maximize profit, reduce costs, and improve operational efficiency and productivity.

Activity Focus captures detailed data on how users utilize your software applications. (datasheet)

Event Focus enables real-time user activity to trigger real time events. (datasheet)

Process Focus monitors, recognizes, and tracks complete business processes, so you can fully understand how users conduct your day-to-day business operations. (datasheet)

For more information, visit iontas.com.