About Customer Relationship Metrics   Customer Relationship Metrics, L.C., headquartered in Sterling, Virginia, is a research consulting and managed services firm specializes in designing and conducting customized customer experience research programs. Customer Relationship Metrics was founded in 1993 and is a certified woman-owned business. Its President, Dr. Jodie Monger, was the inventor of real-time surveying for contact centers and is the founding Associate Director of Purdue University’s Center for Customer-Driven Quality. For more information visit www.metrics.net.