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Chordiant4    0.37
Unica5.92    0.44
Interactive12.98    0.72
Epicor5.6    0.3
APAC5.41    0.28
Sykes19.06    0.97
SupportSoft2.27    0.09
NICE23.96    0.89
eLoyalty8.15    0.27
ICT9.02    0.29
Pegasystems27.22    0.84
Teletech15.58    0.43
NetSuite11.31    0.3
Tekelc17.2    0.37
SPSS34.03    0.66
Salesforce38.91    0.74
ATG3.87    0.07
Oracle21.74    0.32
CDC1.55    0.02
Vignette13.24    0.09
SAP40.37    0.18
HP38.68    0.03
Selectica0.42    0
Astea2.02    0
Amdocs21.41    -0.04
NCR11.76    -0.07
RightNow11.72    -0.08
LivePerson3.97    -0.03
Convergys9.19    -0.09
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Rainmaker1.45    -0.05
Jacada2.06    -0.12
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Book Excerpt:
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"Survey Pain Relief" - Chapter One
Jodie Monger, Customer Relationship Metrics
Customer Experiences / Customer Satisfaction

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"Aligning Technology with Process"
Dick Lee, High-Yield Methods
CRM Business Processes

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"2008 Contact Center Executive Briefing"
Donna Fluss, DMG Consulting
Contact Centers / Analytics


 
 

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