http://www.crmadvocate.com CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. en-us http://www.crmadvocate.com/news.html Governments face growing pressure to improve the customer experience for citizens accessing public services, according to a new Deloitte report titled One Size Fits Few: Using Customer Insight to Transform Government. Leading businesses have trained people to expect high quality, personalized services standards that citizens are now applying to government. http://www.crmadvocate.com/news.html InstantService, Inc., a provider of chat and email management solutions, announced the availability of its communication tools for salesforce.com's AppExchange marketplace. Hundreds of enterprise companies currently use the InstantService solution to reduce support costs, increase customer satisfaction and drive sales conversions online. The integration between the InstantService and Salesforce applications provides users with efficiencies for accessing and updating customer information. http://www.crmadvocate.com/news.html Sage Software announced its new Sage Accpac Extended Enterprise Suite consisting of Sage Accpac ERP version 5.5 with integrated CRM. The Suite combines the benefits of ERP and CRM to support integrated front and back office business processes and workflow. This improves decision making ability by providing insight into what is happening within the business, enhances collaboration between departments and facilitates improved customer relationships. http://www.crmadvocate.com/news.html Oracle announced that Bharat Sanchar Nigam Ltd. (BSNL), India's largest public sector communications company, has selected Oracle(r) Applications, Oracle Database and Oracle Fusion Middleware to deliver enhanced customer service and manage the company's aggressive network expansion plans. With a customer base of more than 70 million subscribers, BSNL is investing in Oracle Siebel CRM to deliver a next-generation Call Detail Records (CDR)-based customer care system. http://www.crmadvocate.com/articles.html The software mainstay says that based on small business customer demand, Microsoft Office Outlook with Business Contact Manager is available as a standalone product and also integrates with Microsoft Office Accounting 2008. http://www.crmadvocate.com/webcasts.html On-demand reporting and analytics is changing the way companies execute and manage their business due to flexibility in customization and configurability, cost and standardization of data. Making sure that your CRM investment is providing you with reporting visibility and real-time accuracy is essential to helping you grow your market and customer base. Join DreamFactory, a pioneer in providing the next generation business applications on SaaS platforms with customer, Salesforce.com on this informative webinar.