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Dow Jones12,871.75  0.16%
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S&P 5001,396.37  0.11%
Top Gainers
SAP51.2  57.90
HP47.59  49.78
NCR24.34  47.99
Top Losers
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Broadvision 1.04  2.20
Complete Stock Index
As of close 04/28/08
 


  "Our Take" - Past Editions by Date

(Past Editions by: Date, Title, Topic)


 
April 2008		  
04/01/08No Foolin' Around
04/02/08What Would You Have Done?
04/03/08What Would You Have Done?
04/04/08What You Would Have Done
04/07/08What Could Technology Do?
04/09/08Not Using the Tools You Already Have
04/10/08Are the Airlines Listening to CRMAdvocate?
04/11/08Are the Airlines Listening to CRMAdvocate?
04/14/08Bookends
04/15/08Revealing Experiences
04/16/08When Zero Costs You More than Zero
04/17/08When Zero Costs You More than Zero
04/18/08Good Experiences
04/21/08Get Your Head Out of the Software
04/22/08Happy Earth Day!
04/23/08Mistake Proof CRM
04/24/08Mistake Proof CRM
04/25/08Mistake Proof CRM
04/28/08What's A Guy Have to Do to Get a Menu?

 
March 2008		  
03/03/08Still Working on That One Thing
03/04/08Great Idea, Wrong Question?
03/05/08It's Not the Question, Stupid
03/06/08It's Not the Question, Stupid
03/07/08Keep Asking
03/10/08What Did You Expect?
03/11/08What Did You Expect?
03/12/0820 Minute Miracles
03/13/08NPS High Points
03/14/08Aim High
03/17/08Happy St. Patrick's Day
03/18/08Happy St. Patrick's Day
03/19/08Smart New Strategies
03/20/08Smart New Strategies
03/24/08Did You Get the Information You Needed?
03/25/08Did You Get the Information You Needed?
03/26/08It's Just That Simple
03/27/08Want To Accelerate Call Center Performance
03/28/08Pay Attention
03/31/08Did you Pay Attention?

 
February 2008		  
02/04/08Justice is Complicated
02/05/08Justice is Complicated
02/06/08Can You Afford to Buy?
02/07/08Build And Forget?
02/08/08Build But Don't Forget
02/11/08I Wish I Had Bought
02/12/08My Turnover is Bigger than Your Turnover
02/13/08Is Build an Option?
02/14/08It's All About Support Stupid
02/15/08Vendors Are Smarter
02/16/08Vendors Are Smarter
02/18/08Are Vendors Really Smarter?
02/19/08That One Thing
02/20/08Figuring Out "One Thing"
02/21/08A List of One
02/22/08Our One Thing
02/25/08Our One Thing - Part II
02/26/08If You Were President
02/27/08The Risk of Asking
02/28/08The Risk of Asking
02/29/08There is Always a Risk

 
January 2008		  
01/01/08Happy New Year
01/02/08Happy New Year
01/03/08Happy New Year
01/04/08My CRM Resolution for 2008
01/07/08Don't Live in a Box
01/08/08Living Both Inside and Outside the Box
01/09/08It's Scary Outside the Box
01/10/08It's Scary Outside the Box
01/11/08Ego Snaps
01/14/08Give Someone an Ego Snap
01/15/08It's Just That Simple
01/16/08It's Just That Simple
01/17/08Build versus Buy
01/18/08Not So Simple
01/22/08CRM Justice
01/23/08Simple - Yes, But...
01/24/08More CRM Justice
01/25/08Even More CRM Justice
01/28/08CRM Justice . . . One Last Time
01/29/08The Price is Right
01/30/08Taste Buds Get Trumped (Again)
01/31/08Buy Versus Build

 
Past Years		  

 2005		  

 
 

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