"Our Take" |
"Our Take" is a collection of daily
vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions,
epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
12/8/05 - Buy Versus Build
OK, Gartner believes we will see a rejuvenation of "build your own" CRM applications in 2006. I tend to agree. The response from our readers so far has been evenly split with half of you agreeing and half disagreeing.
Actually, I don't know if the readers disagree with the prediction or the strategy. What I can say is that we have a vocal group that believes a "build your own" strategy is full of pitfalls. One reader quoted statistics from the Standish Group that discovered internal projects tend to cost about double initial projects and take more than twice as long as expected to deploy.
Many of you wrote to warn about what happens after deployment. Internal developers move on to the next project leaving you orphaned for support and upgrades. I'll share thoughts tomorrow so there is still more time to share your opinions and experiences.
Gary Lemke, Publisher
(Share your thoughts)