| Stock Ticker |
| LivePerson | 3.31 |  | 0.21 |
| Vignette | 13.76 | | 0.68 |
| Selectica | 1.19 | | 0.04 |
| NetSuite | 16.91 | | 0.3 |
| Tekelc | 15.76 | | 0.27 |
| Convergys | 14.56 | | 0.2 |
| Epicor | 8.46 | | 0.11 |
| Sykes | 19.74 | | 0.22 |
| NICE | 31.16 | | 0.26 |
| Pegasystems | 14.65 | | 0.12 |
| Unica | 8.94 | | 0.06 |
| ICT | 8 | | 0.03 |
| Intervoice | 8.25 | | 0.03 |
| Teletech | 15.1 | | 0.05 |
| Chordiant | 5.91 | | 0.01 |
| HP | 46.86 | | 0.05 |
| SAP | 55.77 | | 0.06 |
| Salesforce | 56.56 | | 0.03 |
| NCR | 26.44 |  | -0.04 |
| Oracle | 22.15 | | -0.06 |
| Amdocs | 29.57 | | -0.14 |
| Rainmaker | 3.02 | | -0.02 |
| SPSS | 31.59 | | -0.23 |
| eLoyalty | 5.04 | | -0.04 |
| SupportSoft | 3.44 | | -0.03 |
| Interactive | 10.18 | | -0.09 |
| RightNow | 14.81 | | -0.15 |
| ATG | 4 | | -0.07 |
| CDC | 2.7 | | -0.06 |
| APAC | 2.13 | | -0.06 |
| ClickSoftware | 2.25 | | -0.07 |
| Astea | 2.98 | | -0.16 |
| Nortel | 5.58 | | -0.38 |
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As of 4:00 p.m. on 8/26/08 |
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 "Our Take"
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"Our Take"
"Our Take" is a collection of daily
vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions,
epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
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12/4/07 - Be Quiet
I very much appreciate the kind notes of support from many readers regarding my recent break from writing this column. Many of the notes used the phrase "Welcome back." I never felt I was gone but since you didn't see my column, I was gone from your perspective. As you look toward 2008, let me give you a piece of advice. Be quiet.
More specifically, take time to be quiet. This busy world of ours often robs us of quiet time. Daily demands make us rush from task to task and we are constantly distracted by the noise around us. Your soul requires quiet time to reflect and listen. That is the only way to capture a peak into the things that really matter - things that matter to you and things that matter to your customers.
For many of us, December is the busiest time of the year. So my suggestion to "be quiet" might come at the toughest time. Stop. Consider the heightened chaos of this particular moment and why it may be exactly the best time to get off the merry-go-round for a few turns. Be quiet and see what happens.
Gary Lemke, Publisher
(Share your thoughts)
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