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  "Our Take"

(Past Editions by: Date, Title, Topic)

 
"Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
11/20/06 - Ten CRM Things We Should Be Thankful For - Part I
This week is Thanksgiving (at least in the United States). In the spirit of the holiday, I thought I would share with you ten CRM things we should be thankful for - a third of them today, a third tomorrow, and the last third on Wednesday. Let the countdown begin . . .
 
No. 10: The DNC registry has a positive dividend. Outbound call centers are spending more quality time reaching out to a more qualified group thus dealing with fewer belligerent people. No. 9: Most of us won't have to wait for Oracle's Fusion. Those that don't use a Siebel, Oracle, Peoplesoft derivative solution are exempt. Others have plenty of time to investigate alternatives. No 8: Large exhibit halls at CRM trades shows have disappeared. Indeed, we still see smaller gatherings but nothing to fill the likes of Moscone or McCormick.
 
OK. You now have the first three and I'll share three more tomorrow. Of course, feel free to share what you are thankful for as well.
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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