"Our Take"

(Past Editions by: Date, Title, Topic)

About "Our Take"
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.

10/13/06 - Past Columns
This week I've highlighted some of the topics covered in this column during the last year. I'll wrap up the weeks with a few of the 'biggies.'

My goal is not to use this column to talk positively or negatively about individual vendors. However, some times focusing on a particular vendor helps make a point. So I've grouped the vendor thoughts for you. Another popular topic among many readers is customer retention strategies.

In the last year, the grand daddy topic has to be contact center benchmarking. Benchmarking as a topic received the most reader comments. Who knew? Lastly, we created a miscellaneous folder to keep those columns that don't fit any particular thread. Enjoy!

Gary Lemke, Publisher
(Share your thoughts)