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As of 3:59 p.m. on 9/4/08

 
 


  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
10/10/06 - Digging Into the Archives
This week I am using this column to review past topics. Today, I'm going to dig a bit deeper in the "Our Take" archives to share with you a few topics of great interest to our readers this summer.
 
So if you took an extended summer vacation or just feel like catching up, scan topics like Profits Through Penalties, Service Values, or Call Center Numbers Stink. You can also learn more about Service Branding, Self Service, or Unprofitable Customers.
 
And, as you might expect, we have a summary of all column topics. We will continue to scan our archives and add more topics during the week.
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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