CRMAdvocate has everything you need to know about CRM. By gathering and consolidating over 40 sources of CRM information into one, easy to read format, we are doing the hard work for you. Isn't that what an Advocate is supposed to do?

CRMAdvocate Newsletter
FREE Subscription
Your one-stop CRM
email newsletter
(more info)
Email:

  Search Advanced search

 
Stock Ticker
Intervoice8.14    1.47
Salesforce67    3.61
eLoyalty5.23    0.26
Pegasystems14.32    0.7
ATG3.25    0.15
SAP54.19    2.48
Sykes19.45    0.84
Unica8    0.34
RightNow13.68    0.57
Nortel6.71    0.28
NCR26.06    0.83
Vignette12.79    0.33
ICT9.37    0.23
Tekelc14.82    0.35
Amdocs29.35    0.63
NICE27.63    0.57
HP42.34    0.69
NetSuite18.86    0.3
Chordiant5.05    0.08
Epicor7.01    0.11
ClickSoftware2.55    0.03
Oracle20.44    0.19
LivePerson2.52    0.01
CDC2.66    0.01
Teletech17.9    0.04
SPSS35.25    0.08
Rainmaker2.9    0
Interactive7.52    -0.01
SupportSoft3.29    -0.01
Convergys13.92    -0.08
Selectica1.2    -0.01
Astea3.6    -0.04
APAC1.21    -0.03
As of 4:00 p.m. on 7/16/08

 
 


  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
10/4/06 - The Supply Chain Makes Field Service Unique
Many of our readers have written about the challenges associated with parts, test equipment, replacement product, and other tangibles needed in field service. They contend that the complexities associated with the "stuff in the back of the truck” make field service unique.
 
One reader wrote, "Hardware support is uniquely different because you're dealing with a state change in the item being supported. That is, things wear out and break. The parts logistics element makes field service different and more challenging -- you need a service delivery network."
 
The past few days, we've talked about the complexities of getting the right people to the right customers at the right time. Now we complicate that service model more by adding, "getting the right parts with the right people to the right customers at the right time."
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

Copyright (c) 2008 CRMAdvocate - 14059 Old Mill Circle, Carmel, IN 46032 (+1 317.810.9585)   All Rights Reserved.   Privacy Policy