CRMAdvocate has everything you need to know about CRM. By gathering and consolidating over 40 sources of CRM information into one, easy to read format, we are doing the hard work for you. Isn't that what an Advocate is supposed to do?

CRMAdvocate Newsletter
FREE Subscription
Your one-stop CRM
email newsletter
(more info)
Email:

  Search Advanced search

 
Stock Ticker
Intervoice8.14    1.47
Salesforce67    3.61
eLoyalty5.23    0.26
Pegasystems14.32    0.7
ATG3.25    0.15
SAP54.19    2.48
Sykes19.45    0.84
Unica8    0.34
RightNow13.68    0.57
Nortel6.71    0.28
NCR26.06    0.83
Vignette12.79    0.33
ICT9.37    0.23
Tekelc14.82    0.35
Amdocs29.35    0.63
NICE27.63    0.57
HP42.34    0.69
NetSuite18.86    0.3
Chordiant5.05    0.08
Epicor7.01    0.11
ClickSoftware2.55    0.03
Oracle20.44    0.19
LivePerson2.52    0.01
CDC2.66    0.01
Teletech17.9    0.04
SPSS35.25    0.08
Rainmaker2.9    0
Interactive7.52    -0.01
SupportSoft3.29    -0.01
Convergys13.92    -0.08
Selectica1.2    -0.01
Astea3.6    -0.04
APAC1.21    -0.03
As of 4:00 p.m. on 7/16/08

 
 


  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
9/26/06 - What’s Special About Field Service?
It seems many of you agree that field service has been a CRM stepchild. In addition, many of you agree that now, more than ever, we need to view field service as a strategic asset rather than a sinkhole for expenses.
 
So what makes field service different from the rest of CRM? Here are a few: 1) The need to schedule appointments sometimes referred to as "truck rolls;" 2) The need to communicate with a mobile workforce - wireless is a common medium; 3) The need to manage service contracts; 4) The need to integrate with internal systems as it relates to inventory.
 
These four attributes are not exhaustive. I'd like to hear what makes field service unique for you. Please share your field service requirements and I'll add to this list in a future edition of the column.
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

Copyright (c) 2008 CRMAdvocate - 14059 Old Mill Circle, Carmel, IN 46032 (+1 317.810.9585)   All Rights Reserved.   Privacy Policy