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  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
9/18/06 - Best-of-Breed Wins
Today, we continue the discussion regarding best-of-breed solutions and their superiority over suite solutions. Gartner's current guidance suggests best-of-breed is often the way to go. That guidance represents a change from their former position that suite solutions are often the better choice.
 
So why the change? Does it have to do with Oracle's acquisition of other enterprise suite solutions (Siebel, Peoplesoft) or the difficulty of implementing SAP's CRM solutions? Are best-of-breed solutions maturing to the point of enterprise credibility?
 
All of those reasons contribute to the strength in best-of-breed solutions. Another is that one-trick ponies are just that. They do one thing, so they have to do it well or they have no value proposition. CRM implementation failures often happen because people bite off more than they can chew. Acquiring and implementing best-of-breed minimizes getting in over your head. Do you agree?
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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