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Stock Ticker
ICT8.28    0.2
Tekelc16.28    0.38
Convergys16.03    0.31
SPSS31.93    0.56
NetSuite17.13    0.3
APAC2.33    0.04
SAP55.93    0.6
SupportSoft3.42    0.03
Selectica1.15    0.01
Teletech16.15    0.11
Chordiant6.03    0.02
Rainmaker2.99    0.01
Astea3.11    0.01
Intervoice8.24    0.02
Epicor8.5    0.02
ATG4.08    0
Nortel5.9    0
NICE30.24    -0.01
Interactive10.07    -0.02
LivePerson3.2    -0.01
Unica8.67    -0.03
CDC2.61    -0.01
Vignette13.44    -0.06
Sykes20.47    -0.11
eLoyalty4.85    -0.04
Pegasystems14.62    -0.13
Amdocs29.79    -0.4
Oracle21.19    -0.36
NCR25.54    -0.48
RightNow14.18    -0.27
HP45.09    -0.91
Salesforce53.98    -1.17
ClickSoftware2.33    -0.06
As of 3:59 p.m. on 9/4/08

 
 


  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
9/5/06 - Questions for References
Years ago, CRMAdvocate was a sponsor of the Users Choice Awards. Awards were based on the input from users of contact center and CRM solutions. The questions were meant to get directly to question of effectiveness.
 
I feel these questions can be used when you talk to a reference. They include: 1) Based on the vendor's representation, how well did the product / service meet your expectations? 2) On a scale of 1 (extremely dissatisfied) to 10 (extremely satisfied), how satisfied are you with the product / service? 3) On a scale of 1 (none) to 10 (great), has the product / service made a positive impact on how your organization interacts with customers?
 
These three questions talk to expectations, satisfaction and ROI. Of course, these are not the only questions and I encourage you to share questions that are important to you. I'll summarize those questions later this week.
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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