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LivePerson2.85    0.18
Selectica1.16    0.07
ICT9.15    0.55
Interactive11.01    0.49
SupportSoft3.62    0.14
Vignette12.26    0.45
ClickSoftware2.46    0.07
Salesforce69.5    1.88
Oracle23.37    0.62
Convergys13.84    0.34
Epicor7.25    0.16
NetSuite16    0.3
Rainmaker3.23    0.06
eLoyalty5.59    0.07
ATG4.17    0.05
Teletech15.99    0.19
Nortel5.99    0.07
Amdocs30.86    0.36
RightNow16.71    0.17
Chordiant6.27    0.06
Pegasystems14.89    0.14
CDC3.07    0.02
NCR26.22    0.08
Sykes19.81    0.06
SPSS33.9    0.09
Intervoice8.21    0.01
HP45.47    -0.04
Tekelc16.83    -0.02
NICE28.11    -0.36
APAC1.47    -0.02
SAP57.45    -0.84
Astea3.59    -0.09
Unica8.3    -0.42
As of 4:00 p.m. on 8/7/08

 
 


  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
9/1/06 - How to Research a Reference
Today, I wanted to share suggestions from readers about their best practices as it relates to checking out references from software vendors. We will continue the discussion next week, so feel free to share your best practices too.
 
One reader offered the following: "Be sure to include references that the vendor didn't necessarily provide - perhaps someone in a user group or local area. The vendor will likely provide only happy customers, and it is important to get perspectives from a broader segment."
 
References from vendors are handpicked. They often represent the best of the best rather than a representative of the good and the bad. If you rely solely on vendor references, make sure you provide a criterion that matches your operations - industry sector, size of implementation, choice of database, etc.
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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