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Stock Ticker
ATG1.55    0.2
NetSuite6.3    0.3
Salesforce22.83    0.87
Selectica0.9    0.02
Intervoice8.24    0.02
CDC0.7    0
eLoyalty2.25    0
Rainmaker0.84    -0.01
SupportSoft1.96    -0.03
Pegasystems10.09    -0.16
Vignette7.52    -0.17
SPSS22.28    -0.62
Chordiant2.19    -0.08
APAC1.35    -0.05
Tekelc10.63    -0.4
HP31.83    -1.2
Astea2.63    -0.1
Oracle15.4    -0.6
NICE17.65    -1
SAP29.7    -1.79
Amdocs16.78    -1.14
NCR13.32    -0.91
Teletech7.28    -0.52
Unica3.36    -0.24
LivePerson1.5    -0.13
RightNow5.8    -0.58
Epicor3.59    -0.37
Interactive5.79    -0.6
Sykes14.89    -1.55
Convergys4.06    -0.46
ClickSoftware2.06    -0.24
ICT2.86    -0.42
Nortel0.43    -0.09
As of 3:48 p.m. on 11/20/08

 
 


  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
8/31/06 - References - An Alternative to the Bake Off?
I am a big believer in references before buying software. Someone who has actually implemented and lived with a system will have great insight into how the software works. So are references a good substitute for a bake off?
 
One reader wrote, "What worked for us was to actually visit organizations that had already implemented the software. We spoke to the company implementers that lived through the transition. Reviewed the promises by the vendor and what was actually delivered. Discussed the roadblocks and benefits."
 
I often counsel people that references are the gold standard for credibility and confidence. But what are the risks to relying on references? Please tell me what you like and don't like about references. More on this tomorrow.
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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