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  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
8/16/06 - Conference Season is Open
Yesterday, I attended the Incoming Call Center Management Conference (ICCM) in Chicago. I thought I would use this column to share a few tidbits from the conference that you might be able to use.
 
Often when someone asks me about a conference, they inquire about attendance. I didn't get an official number from the conference organizers but it is safe to say that ICCM is not what it used to be. It used to be in a massive hall in McCormick Center where the crowd numbered in the thousands. This year the conference was held at a much smaller venue and the show floor only occupied a small portion of the available space. Attendance was in the hundreds.
 
The downward trend in attendance is not limited to ICCM. It is something that we have noticed at all CRM and call center conference over the last few years. Care to guess why people aren't going to conferences anymore?
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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