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  "Our Take"

(Past Editions by: Date, Title, Topic)

 
About "Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
6/20/06 - Microsoft CRM Update - 2006
Late last year, Microsoft announced their intentions to skip version 2.0 of their CRM product and go directly from v1.2 to version 3.0 with product shipments in the fourth quarter of 2005. At the time, Microsoft claimed to have over 5,000 installations so I challenged Microsoft users to tell me what they liked about the new release.
 
Did Microsoft make good on their promises of more functionality, more integration, and better "software as a service" capabilities? When I asked the question, the new release had not reached end-users. But it had reached Microsoft partners who replied with rave reviews. I would expect that much from loyal partners.
 
Now that Microsoft CRM version 3.0 has been out for a while, I want to ask the question again: Has Microsoft delivered on their promises? What do you like and dislike about the product? Please share your first hand experiences.
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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