| Stock Ticker |
| Nortel | 1.69 |  | 0.12 |
| ClickSoftware | 2.36 | | 0.16 |
| NetSuite | 12.11 | | 0.3 |
| Chordiant | 3.25 | | 0.03 |
| Intervoice | 8.24 | | 0.02 |
| eLoyalty | 4.2 | | 0 |
| Tekelc | 12.75 |  | -0.08 |
| Amdocs | 25.02 | | -0.3 |
| CDC | 1.33 | | -0.02 |
| Selectica | 0.98 | | -0.02 |
| Pegasystems | 10.73 | | -0.26 |
| SPSS | 24.38 | | -0.62 |
| LivePerson | 2.85 | | -0.09 |
| HP | 38.5 | | -1.5 |
| Oracle | 16.21 | | -0.67 |
| SAP | 34.76 | | -1.55 |
| Vignette | 8.34 | | -0.39 |
| Unica | 5.88 | | -0.29 |
| Astea | 3.33 | | -0.17 |
| NCR | 17.3 | | -0.92 |
| NICE | 18.51 | | -1.15 |
| Teletech | 10.2 | | -0.7 |
| Sykes | 16.1 | | -1.15 |
| Salesforce | 33.97 | | -2.53 |
| SupportSoft | 2.41 | | -0.18 |
| ATG | 2.75 | | -0.23 |
| Convergys | 11.76 | | -1.01 |
| APAC | 1.47 | | -0.13 |
| Epicor | 6.25 | | -0.59 |
| Interactive | 7.11 | | -0.71 |
| Rainmaker | 1.4 | | -0.2 |
| RightNow | 6.16 | | -1.05 |
| ICT | 5 | | -1.82 |
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As of 3:48 p.m. on 10/9/08 |
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 "Our Take"
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"Our Take"
"Our Take" is a collection of daily
vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions,
epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
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6/13/07 - Finding People That Care
If you have been reading this column for the last week or so, you have heard some great thoughts from readers on the importance of a good work ethic and a caring heart when it comes to a positive customer experience. The context for much of the discussion was reader input on advice to give teenagers for their summer jobs. I just had to share this story with you:
"Being a captivated audience for their entire lives, my children live, eat and breath stories about customer experiences, the good, bad and ugly. What they really didn't appreciate was how much they would benefit from this. Both of my children were recently hired for summer time help, over other candidates, because of the sincerity and examples they provided when the interviewer asked them about dealing with irate customers, unhappy customers, coming up with solutions that would satisfy the customers. Keep in mind, my children are 16 and 18. At the end of each interview, the manager asked "where did you get such a great back ground in customer service?" I think my kids kept from rolling their eyes and saying 'if you ONLY knew'.
There are two sides to this story. If you are the job applicant, a good work ethic and caring heart is an effective way to trump others with more experience. If you are the employer, screening applicants for their customer management skills and attitude can pay dividends each and every day they show up to work.
Gary Lemke, Publisher
(Share your thoughts)
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