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  "Our Take"

(Past Editions by: Date, Title, Topic)

 
"Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
6/1/07 - More Advice for Teenagers
Today, let's continue with some more thoughts on advice for teenagers on how to approach their summer jobs. One reader wrote:
 
"My two sons are 15 and 17 years old so I have been sprinkling some of dad's old 'wisdom' on them hoping some of it sticks. What I have told them is this: you will work with people who are smarter than you, older than you, and better educated than you. The one thing that will help you to be better than them is a strong work ethic. This has a direct impact on customer service. How many times have we been served by a lazy clerk or a lazy contact center agent who makes us feel like we are imposing on their time?"
 
Do you feel there is a direct link between a strong work ethic and good customer service? Or is it something more than that?
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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