| Stock Ticker |
| eLoyalty | 5.15 |  | 0.21 |
| SupportSoft | 3.36 | | 0.11 |
| Salesforce | 70.12 | | 1.89 |
| Teletech | 20.48 | | 0.52 |
| ClickSoftware | 2.9 | | 0.05 |
| NCR | 25.61 | | 0.41 |
| NetSuite | 18.99 | | 0.3 |
| Oracle | 21.31 | | 0.31 |
| NICE | 29.93 | | 0.36 |
| Amdocs | 29.77 | | 0.35 |
| Tekelc | 14.83 | | 0.12 |
| Epicor | 6.96 | | 0.05 |
| Rainmaker | 2.94 | | 0.02 |
| ICT | 8.25 | | 0.05 |
| Vignette | 12.03 | | 0.03 |
| Unica | 8.05 | | 0.01 |
| Sykes | 18.82 |  | -0.04 |
| SPSS | 36.24 | | -0.13 |
| SAP | 51.89 | | -0.22 |
| HP | 44 | | -0.21 |
| Pegasystems | 13.37 | | -0.09 |
| Intervoice | 5.65 | | -0.05 |
| ATG | 3.17 | | -0.03 |
| Convergys | 14.68 | | -0.18 |
| LivePerson | 2.76 | | -0.05 |
| Nortel | 8.03 | | -0.19 |
| Astea | 3.56 | | -0.1 |
| Interactive | 11.25 | | -0.39 |
| CDC | 2.4 | | -0.09 |
| Chordiant | 4.81 | | -0.19 |
| Selectica | 1.26 | | -0.09 |
| APAC | 1.49 | | -0.11 |
| RightNow | 12.64 | | -1.03 |
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As of 4:00 p.m. on 7/1/08 |
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 "Our Take"
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"Our Take"
"Our Take" is a collection of daily
vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions,
epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
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4/1/08 - No Foolin' Around
Happy April Fool's Day. However, this story is no joke. Last week, American Airlines cancelled about 300 of its estimated 2,300 flights without notice for aircraft inspection. The news was widely covered in print and electronic mediums with countless personal stories of people missing interviews, connections, the comfort of their beds, etc.
The airline said the inspections were voluntary and did not pose a threat to safety. I'm the first guy to applaud an airline for grounding an unsafe plane - especially if I'm a passenger of said plane. However, without knowing the details of why the orders were given, I'm left scratching my head on two accounts. First, if it was voluntary and not a threat to safety, why ground more planes than inspection/repair crews can handle thus creating a more severe shortage of aircraft resulting in a larger number of stranded passengers?
My second question is this: Why the surprise? Could the plan and communication been done better to minimize passenger disappointment? How about something more pro-active, rather than the same old reactive stuff? More on this tomorrow.
Gary Lemke, Publisher
(Share your thoughts)
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