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Stock Ticker
LivePerson2.85    0.18
Selectica1.16    0.07
ICT9.15    0.55
Interactive11.01    0.49
SupportSoft3.62    0.14
Vignette12.26    0.45
ClickSoftware2.46    0.07
Salesforce69.5    1.88
Oracle23.37    0.62
Convergys13.84    0.34
Epicor7.25    0.16
NetSuite16    0.3
Rainmaker3.23    0.06
eLoyalty5.59    0.07
ATG4.17    0.05
Teletech15.99    0.19
Nortel5.99    0.07
Amdocs30.86    0.36
RightNow16.71    0.17
Chordiant6.27    0.06
Pegasystems14.89    0.14
CDC3.07    0.02
NCR26.22    0.08
Sykes19.81    0.06
SPSS33.9    0.09
Intervoice8.21    0.01
HP45.47    -0.04
Tekelc16.83    -0.02
NICE28.11    -0.36
APAC1.47    -0.02
SAP57.45    -0.84
Astea3.59    -0.09
Unica8.3    -0.42
As of 4:00 p.m. on 8/7/08

 
 


  "Our Take"

(Past Editions by: Date, Title, Topic)

 
"Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
3/27/08 - Want To Accelerate Call Center Performance
If you are reading this column as part of the daily CRMAdvocate Today email newsletter, you are a registered CRMAdvocate subscriber. And if you are a subscriber, I have an offer for you.
 
The 2008 Call Center Optimization Forum scheduled for Dallas, Tampa Bay, Chicago, Kansas City, and Los Angeles is now open for registration. You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization. You'll learn strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals.
 
The registration fee is $299 but as a CRMAdvocate subscriber, you can attend for free. When registering, you have the option to sign up for a free 1-year CCNG New Community Membership Trial. I hope to see you there.
 
Gary Lemke, Publisher
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