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Stock Ticker
Intervoice8.14    1.47
Salesforce67    3.61
eLoyalty5.23    0.26
Pegasystems14.32    0.7
ATG3.25    0.15
SAP54.19    2.48
Sykes19.45    0.84
Unica8    0.34
RightNow13.68    0.57
Nortel6.71    0.28
NCR26.06    0.83
Vignette12.79    0.33
ICT9.37    0.23
Tekelc14.82    0.35
Amdocs29.35    0.63
NICE27.63    0.57
HP42.34    0.69
NetSuite18.86    0.3
Chordiant5.05    0.08
Epicor7.01    0.11
ClickSoftware2.55    0.03
Oracle20.44    0.19
LivePerson2.52    0.01
CDC2.66    0.01
Teletech17.9    0.04
SPSS35.25    0.08
Rainmaker2.9    0
Interactive7.52    -0.01
SupportSoft3.29    -0.01
Convergys13.92    -0.08
Selectica1.2    -0.01
Astea3.6    -0.04
APAC1.21    -0.03
As of 4:00 p.m. on 7/16/08

 
 


  "Our Take"

(Past Editions by: Date, Title, Topic)

 
"Our Take" 
"Our Take" is a collection of daily vignettes covering a wide range of CRM topics. It's an attempt to add our own spin to the world of CRM. We will use the column to share our perspectives, opinions, epiphanies, web nuggets, or quite frankly anything that moves us. Get ready to expect the unexpected. And, don't be shy about sharing your thoughts.
 
 
2/18/08 - Are Vendors Really Smarter?
Last week, I shared one reader's assertion that vendors are smarter. These comments are part of the bigger discussion we've been having about the pros and cons of build versus buy.
 
I admit to agreeing that vendors are smarter for many of the reasons given. However, that doesn't mean I believe they are smarter at everything. They may know software technologies better. They may be smarter at building code and supporting it. They may have the collective knowledge of hundreds or thousands of users.
 
But there is one area where you are probably smarter. That is in-depth knowledge of your business and your customers. You see, the vendor has to build a product applicable to one or more market segments - groups of companies rather than the specific needs of a single company. What is your vendor or potential vendor doing to learn about your specific business needs? And what are they willing to do for you?
 
Gary Lemke, Publisher
(Share your thoughts)
 

 
 

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