Westbury solutions drive Service Management Optimization (email this article)

Westbury (Company Profile, Past Stories, Case Studies) today announced that it has extended its solution portfolio solutions to seamlessly integrate with Service Desk version 5.1. The new solutions allow customers running Service Desk software to optimize their service management environment. Service Desk Intelligence 5.1

Offers reporting, dashboarding and trending capabilities and powerful out of the box functionalities. In version 5.1 the most important enhancements are:

• Compatibility with Service Desk 5.1, providing new Service Desk 5.1 customers as well as upgrading Service Desk 4.5 customers continued world-class reporting and ITSM performance dashboards;
• Updated set of Key Performance Indicators and reports to further improve the ability to increase operational efficiency and communication around ITSM performance improvement programs;
• Incorporation of Business Objects XIr2, delivering a greatly enhanced web interface for report creation and development.

Self Service Portal 5.1 Offers unparalleled, web based Service Request Management and Service Catalogue capabilities. With Self Service Portal significant efficiency improvements can be achieved by simplifying end user requests and automating the workflow that comes with it, reducing the amount of resources required to process a request. In version 5.1 the most important enhancements are:
• Compatibility with Service Desk 5.1, allowing end users to access the web portal for reoccurring requests.
• New, intuitive user interface that delivers end users optimal experience and visibility of their available services and status of submitted requests
• IT organizations can now allow requests to trigger a change record (next to service calls) in Service Desk, enabling further process simplification and automation for increased efficiency and cost savings when dealing with reoccurring requests to IT
• Service catalogue with over xx out of the box requests: enabling organizations to kick-start their service request management processes by leveraging predefined service requests.

About Westbury Founded in 1998, Westbury has established itself as a leading provider of Service Management Optimization software and services for the HP OpenView platform. Our certified solutions enable IT organizations to drive continuous improvement of their service delivery capabilities which results in increased insight in the value of IT for the business, improved IT processes (efficient and effective) and higher customer satisfaction. For more information visit www.westbury-it.com