| Stock Ticker |
| Nortel | 1.69 |  | 0.12 |
| ClickSoftware | 2.36 | | 0.16 |
| NetSuite | 12.11 | | 0.3 |
| Chordiant | 3.25 | | 0.03 |
| Intervoice | 8.24 | | 0.02 |
| eLoyalty | 4.2 | | 0 |
| Tekelc | 12.75 |  | -0.08 |
| Amdocs | 25.02 | | -0.3 |
| CDC | 1.33 | | -0.02 |
| Selectica | 0.98 | | -0.02 |
| Pegasystems | 10.73 | | -0.26 |
| SPSS | 24.38 | | -0.62 |
| LivePerson | 2.85 | | -0.09 |
| HP | 38.5 | | -1.5 |
| Oracle | 16.21 | | -0.67 |
| SAP | 34.76 | | -1.55 |
| Vignette | 8.34 | | -0.39 |
| Unica | 5.88 | | -0.29 |
| Astea | 3.33 | | -0.17 |
| NCR | 17.3 | | -0.92 |
| NICE | 18.51 | | -1.15 |
| Teletech | 10.2 | | -0.7 |
| Sykes | 16.1 | | -1.15 |
| Salesforce | 33.97 | | -2.53 |
| SupportSoft | 2.41 | | -0.18 |
| ATG | 2.75 | | -0.23 |
| Convergys | 11.76 | | -1.01 |
| APAC | 1.47 | | -0.13 |
| Epicor | 6.25 | | -0.59 |
| Interactive | 7.11 | | -0.71 |
| Rainmaker | 1.4 | | -0.2 |
| RightNow | 6.16 | | -1.05 |
| ICT | 5 | | -1.82 |
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As of 3:48 p.m. on 10/9/08 |
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Westbury announces integrations with ServiceCenter ( email this article)
Following its service management optimization solutions for Service Desk, Westbury’s (Company
Profile, Past
Stories, Case
Studies) Service Management Intelligence and Context Manager are now available for ServiceCenter customers. In addition, Westbury has entered into an agreement to exclusively distribute ServiceCenter solutions of former Peregrine partner Techport Thirteen. (www.techport13.com)
“Westbury is working quickly to bring the benefits of our software solutions to ServiceCenter customers," said Floris Verschoor, CEO of Westbury. ”Backed by the expertise of Techport Thirteen, who has been a dedicated Peregrine partner for many years, we will certainly add value to ServiceCenter and are dedicated to assist IT organizations in their initiatives to optimize service management processes”.
All Westbury and Techport Thirteen solutions enhance the functionalities of ServiceCenter, help optimize service management processes and maximize the ROI on ServiceCenter.
Service Management Intelligence offers extended Reporting, Dashboarding and Trending capabilities.
Context Manager allows ServiceCenter specialists to search across all entities of ServiceCenter, XML archives, file servers, websites and relational databases in one single search action.
Workflow Manager allows IT staff to coordinate the workload and to automatically delegate and monitor tasks and processes Lifecycle Management provides a set of capabilities that allow organizations to automatically track and maintain releases of ServiceCenter code throughout its life cycle.
About Westbury
Founded in 1998, Westbury has established itself as a leading provider of Service Management Optimization software and services for the HP OpenView platform. Our certified solutions enable IT organizations to drive continuous improvement of their service delivery capabilities which results in increased insight in the value of IT for the business, improved IT processes (efficient and effective) and higher customer satisfaction. For more information visit www.westbury-it.com
Editorial Contact:
Suzanne Glorie
Westbury
+31 035-582 12 81
suzanne.glorie@westbury-it.com
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