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As of 3:48 p.m. on 11/20/08 |
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Westbury Context Manager Achieves Certified Integration with HP Service Desk Software ( email this article)
Recognition for powerful service management information retrieval solution.
Boston, December 12, 2006. Westbury (Company
Profile, Past
Stories, Case
Studies), an HP Enterprise Management Alliance Program Platinum partner and leading provider of service management optimization solutions, today announced that Context Manager, a powerful solution for service management information retrieval, has achieved certified integration with HP Service Desk Software.
Context Manager offers powerful functionality for finding and filtering service management information. Users can search in specific information sources simultaneously, with a single click of the mouse. Supported information sources include: HP Service Desk Software, XML archives, file servers, websites and relational databases.
Context Manager search queries will span multiple data sources in a single search action, speeding through an array of information pools including all HP Service Desk Software and HP ServiceCenter Software entities, attachments and history lines. With Context Manager, information is at the fingertips of support specialists.
“We are very pleased that Context Manager has met HP Software’s integration requirements. By seamlessly integrating with HP Service Desk Software, Context Manager adds value to the HP service management software solutions,” said Floris Verschoor, CEO of Westbury.
Westbury has been working with HP for many years in providing Service Management optimization solutions to HP Software customers. Westbury Context Manager is the third application that has been certified by HP. Previously, Westbury Report Manager and Westbury Service Request Manager, modules of Westbury Service Desk Intelligence and Westbury Self Service Portal, were granted this certification.
About Westbury
Founded in 1998, Westbury has established itself as a leading provider of Service Management Optimization software and services for the HP Software platform. Our certified solutions enable IT organizations to drive continuous improvement of their service delivery capabilities which results in increased insight in the value of IT for the business, improved IT processes (efficient and effective) and higher customer satisfaction.
For more information visit www.westbury-it.com
Editorial Contact:
Suzanne Glorie
Westbury
+31 035-582 12 81
suzanne.glorie@westbury-it.com
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