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MELVILLE, N.Y.--Verint® Systems Inc. today announced that a leading North American communications provider has extended its investment in Verint Witness Actionable Solutions’™ Impact 360® workforce optimization software.

With millions of customers using its products and services, the communications provider strives to enhance performance standards and assure quality customer service. By deploying several Impact 360 solutions across multiple contact center site locations, the company is enhancing the customer experience by capturing interactions and intelligence, and leveraging them to evaluate customer service initiatives.

Impact 360 provides a suite of workforce optimization solutions designed to help customer-centric enterprises meet and exceed their sales, service and operations goals – from the contact center, to branch and remote offices, to back-office operations departments. The software helps enable more efficient operations and world-class customer experiences by providing visibility into a company’s entire customer service lifecycle – from planning and establishing goals, to scheduling and deploying staff; from recording interactions and measuring performance, to meeting compliance requirements; from capturing structured and unstructured data, to turning information into sophisticated, actionable analytics that reveal trends, issues and their root causes; and from adjusting business processes and goals based on this analysis, to honing employee skills to meet objectives. With Verint Witness Actionable Solutions, organizations of all sizes can help enhance the performance of every touch point along the customer service value chain.

“Workforce optimization is a continuous process of analyzing customer experiences and business drivers,” says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. “We’re pleased to be partnering with leading organizations to streamline multi-site operations and the overall customer experience. Leveraging our software helps contact centers make customer intelligence available and actionable across the enterprise, as well as align qualified, well-skilled staff who are prepared to provide the highest level of customer service possible.”

About Verint Witness Actionable Solutions
Verint® Witness Actionable SolutionsTM was formed as a result of the company’s successful combination with workforce optimization provider, Witness Systems. Verint Witness Actionable Solutions enables organizations to capture and analyze customer/caller interactions, improve workforce performance and optimize service processes in contact center, branch and back-office operations. With the industry’s broadest portfolio of innovative solutions for customer service analytics, workforce optimization, quality monitoring/full-time recording, workforce management, eLearning, performance management and customer surveys, Verint Witness Actionable Solutions helps companies uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.

About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007 and January 16, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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