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FOR IMMEDIATE RELEASE
Verint Witness Actionable Solutions Announces Continued Uptake in Workforce Optimization Customer Sites
Leading organizations achieving results and ROI across the enterprise
MELVILLE, N.Y.--Following its December launch of the next-generation Impact 360® Workforce Optimization (WFO) software, Verint® Systems Inc. today announced that the company experienced a 45 percent growth rate in WFO customer sites sold during the 2007 fiscal year. According to leading industry analysts, Verint is the largest provider of WFO software. The unified, analytics-driven Impact 360 solution also has sparked an unprecedented ecosystem of OEM, VARs and technology partners working specifically with the software.
The first WFO offering was sold three years ago in January 2005. Since then, Verint Witness Actionable Solutions™ has introduced three new versions, including its recently launched next-generation Impact 360 solution. Along with supporting services, Impact 360 software has transformed how thousands of contact centers interact with their customers.
“At this juncture, we want to thank customer service executives everywhere for making workforce optimization such an incredible success,” says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. “Impact 360 has helped executives at organizations worldwide drive change across the enterprise by better understanding the voice of the customer, as well as leveraging analytics to uncover the root cause of customer dissatisfaction.”
Every next-generation Impact 360 Workforce Optimization solution features seamless integration between quality monitoring, forecasting and scheduling, eLearning and performance management scorecards. Many deployments also feature the company’s robust speech and data analytics and/or customer feedback survey solutions. Further, more and more companies are turning to Impact 360 Workforce Optimization for their branch and back-office operations, managing to excellence in these areas of the business.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions™ was formed as a result of the company’s successful combination with workforce optimization provider, Witness Systems. Verint Witness Actionable Solutions enables organizations to capture and analyze customer/caller interactions, improve workforce performance and optimize service processes in contact center, branch and back-office operations. With the industry’s broadest portfolio of innovative solutions for customer service analytics, workforce optimization, quality monitoring/full-time recording, workforce management, eLearning, performance management and customer surveys, Verint Witness Actionable Solutions helps companies uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.
This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007 and January 16, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, WITNESS ACTIONABLE SOLUTIONS, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, THE POWER TO IMPROVE EVERYTHING, CUSTOMER CENTRIC ENTERPRISE, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
Editorial Contact: Mariann McDonagh
mariann.mcdonagh@verintsystems.com
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