Perini Chooses UniPress' FootPrints Hosting Service (email this article)

Edison, NJ (December 6, 2005) – UniPress® Software (Company Profile, Past Stories, Case Studies), Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that Perini Corporation, a leading building, civil construction and construction management company, has selected the FootPrints® Hosting Service to provide dedicated service and support to its 1,000 employees located worldwide. As one of the most successful contractors in the US, Perini needed a flexible, easy-to-use system that could track and manage all service and support requests submitted from users across hundreds of job sites worldwide.

The FootPrints Hosting Service is a 100% web-based service desk solution that includes built-in centralized issue tracking, self-service online, knowledge management, two-way email management, service level management and comprehensive reporting capabilities – all delivered within a hosted platform where the IT infrastructure is hosted and managed by UniPress. The hosted service provides an ideal solution for organizations of any size to centrally manage and automate help desk, customer service, and other request-driven processes without the cost of purchasing and maintaining the respective IT infrastructure.

Perini was operational within one week of ordering the service. For Perini, one of the most important features of the FootPrints Hosting Service is its ability to set up multiple, partitioned projects with different interfaces, fields, and databases – at no additional charge. Since implementing the hosted service desk, Perini has set up a total of eight projects that track different facets of employee support, as well as other processes.

A few of Perini’s eight projects include a PC services project in which hardware and software requests are submitted; a help desk project for issues relating to password resets, telephone problems, or email problems; a command center project to track software releases, license renewals, hardware upgrades, etc.; a software change management project to keep track of financial applications; and a contracts management project to keep track of any contract Perini has in place with vendors.

Through the use of FootPrints, Perini was also able to standardize its processes which, as a public company, is especially useful for compliance purposes. “If our company is audited, we are able to provide a list of new hires and those who have been terminated without having to dig through paperwork,” explained Carol Fitzgerald, Applications Support Analyst at Perini Corporation. “All of the information is readily available, right in front of me, in one centrally managed location.”

Prior to selecting the FootPrints Hosting Service, Perini’s IT department manually tracked and managed service requests received by employees via phone or email. This process was time-consuming and made it extremely difficult for the IT department’s agents to effectively manage the influx of service requests. The company searched for a centralized tracking system to aggregate all inbound requests and manage them throughout the problem resolution lifecycle – ensuring timely service levels.

“In the past, we may have gathered information related to service requests on paper, but did not capture them within a structured process or system,” explained Ms. Fitzgerald. “With the FootPrints Hosting Service, we now have a centralized system in place to ensure issues do not fall through the cracks, and that agents are assigned to specific tasks. This is important to us since we support more than 1,000 end-users geographically dispersed across multiple offices and hundreds of project sites in the US and around the world.”

To read more about the business benefits of Perini’s implementation of the FootPrints Hosting Service, please visit: http://www.unipress.com/footprints/perinistudy.html

About Perini Corporation
Perini Corporation is a leading construction services company offering diversified general contracting, construction management and design-build services to private clients and public agencies throughout the world. The company has provided construction services since 1894 and has established a strong reputation within our markets by executing large complex projects on time and within budget while adhering to strict quality control measures.

Perini offers general contracting, preconstruction planning, and comprehensive project management services, including the planning and scheduling of the manpower, equipment, materials and subcontractors required for a project. The company also offers self-performed construction services including sitework, concrete forming and placement and steel erection. Perini is known for its hospitality and gaming industry projects, sports and entertainment, educational, and healthcare facilities as well as large and complex civil construction projects and construction management services to U.S. military and government agencies.

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial®, BHP Billiton® Petroleum, IBM®, Kampgrounds of America, Hunter Fan Company®, the IRS, and the University of Pennsylvania. UniPress’ FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress® Software and FootPrints® are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.