Edison, NJ (August 24, 2005) – UniPress® Software (Company
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FootPrints software offers US Government agencies of all sizes an easy-to-use, comprehensive, 100% web-based service desk designed to help reduce support costs, speed customer-problem resolution, improve agent workflow, provide 24/7 worldwide support, and much more. FootPrints helps organizations streamline and automate their help desk, customer support, and other mission-critical business processes that are request-driven and time-sensitive. FootPrints software is ITIL®-compatible, supporting industry best practices. FootPrints is fast-to-implement and easy-to-customize, without requiring any programming or consulting, and customers can be up-and-running in only a few days.
Numerous US Government organizations actively use FootPrints solutions today, citing the system’s ease-of-use, affordable pricing, scalability, and flexibility to be used for a broad range of projects as primary reasons for their selection of the 100% web-based service desk solution. US Government agencies use FootPrints to streamline processes, reduce costs, and serve internal and external customers more efficiently, including organizations such as the US Army, Department of Defense (DoD), the National Guard, the US Military Academy, and the Federal Air Marshal Service.
FootPrints software provides centralized, multi-channel issue tracking for all problems and incidents, as well as self-service online, knowledge management, comprehensive workflow and business rule automation, service level management, change management, two-way email management, and comprehensive reporting capabilities. FootPrints technology is available in several versions including FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. In addition, integrated add-on solutions are available through FootPrints offering capabilities such as automated IT asset management, dynamic links to LDAP and SQL-based corporate directories, comprehensive change and approval management, telephony integration, sales automation integration, web-based remote control and chat, and dynamic access to extensive, professionally written solutions libraries.
Each year, key communications and information technology buyers and policy-makers attend the 2005 Army DOIM/AKM conference. The theme for this year’s conference is “Home Station to the Battlefield: Enabling Warfighters.” Addressing this theme, UniPress is showcasing its FootPrints line of products, which provide a centralized system for military and readiness personnel to proactively manage operational issues.
“Addressing the growing need for military organizations to automate numerous critical processes for efficient operations and to maintain optimum readiness, FootPrints offers a comprehensive, affordable, and flexible tool to track and manage all types of issues and requests,” explained Mark Krieger, President of UniPress Software. “FootPrints can ensure that personnel on and off the battlefield have the resources required to achieve their mission-critical objectives.”
The 2005 Army DOIM/AKM Symposium is being held at the Greater Fort Lauderdale/Broward County Convention Center in Fort Lauderdale, FL. For more information on this year’s event, please visit: http://www.afcea.org/events/doim/.
FootPrints and Government Purchasing Options
FootPrints software is sold on a license per agent basis and a three-agent start pack is available for $3,995. Discounts are available for government and non-profit organizations. FootPrints is available on the GSA schedule (contract number GS-35F-0391L), the PCHS-2 schedule, and the SEWP III schedule. DoD organizations seeking to purchase FootPrints on the GSA schedule should reference CCR number 742065. Volume, concurrent, and site license pricing is also available.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial®, BHP Billiton® Petroleum, IBM®, Kampgrounds of America, Hunter Fan Company®, the IRS, and the University of Pennsylvania. UniPress software develops and markets FootPrints software, available in numerous versions, along with add-on tools and best of breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.
UniPress® Software and FootPrints® are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.
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