FootPrints Featured at University of Michigan’s Support Automation Event (email this article)

Edison, NJ (May 23, 2006) – UniPress® Software (Company Profile, Past Stories, Case Studies), Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced its FootPrints® line of service desk solutions will be showcased for various University of Michigan schools and departments, as well as other educational institutions in Michigan, at a special educational event for university officials, support staff, and administrators.

The event, titled “Improving Support Tracking with Web-based Service Desk Automation” will be hosted by University staff and will help attendees discover how web-based support automation can improve business processes for their help desk, customer support, and other tracking projects. The University of Michigan has several servers running UniPress Software’s FootPrints web-based support automation solutions software. Staff will highlight eight projects that they’ve customized to enhance their own business practices and analyses.

Attendees are expected from the university, including representatives from various colleges, departments, campuses, and system libraries. Administrators and staff from other local universities, colleges, and schools have also been invited to attend the event. Attendees can view one-on-one demonstrations from university staff, and attend hourly formal presentations by UniPress Software to learn how they can use FootPrints web-based service desk automation software to optimize their help desk, asset management, change management, and other business process tracking initiatives. The event will run from 10:00 a.m. to 3:00 p.m.

FootPrints provides a web-based service desk system for help desk, customer support, and other issue tracking automation. FootPrints’ functionality includes centralized, multi-channel incident and problem tracking, comprehensive workflow and business rule automation, self-service online, knowledge management, two-way email management, service level management, extensive reporting capabilities, and more. The system offers organizations the capability to centrally track and manage all incoming service and support requests received via phone, email, the Internet, chat, and wireless PDAs. FootPrints also offers signature ease-of-use and a powerful workflow engine, along with the ability to easily customize the product without requiring any programming, consulting, or training. FootPrints’ flexible design offers the ability to create multiple partitioned projects, which can each be customized without any programming.

FootPrints solutions are widely used by leading educational institutions worldwide. The FootPrints web-based service desk software line includes FootPrints technology along with solutions for change management, IT asset management, dynamic access to LDAP and SQL-based corporate directories, software deployment, live esupport, integration with leading sales automation solutions, integration with leading telephony solutions, and more.

FootPrints software is ITIL® - compatible. In May of 2004, UniPress’ FootPrints was awarded the Information Technology Infrastructure Library® (ITIL) Service Support Certification through Pink Elephant’s Pink Verify™ Program. Event Details:

“Improving Support Tracking with Web-based Service Desk Automation”
Tuesday, May 23, 2006 - 10:00 a.m. to 3:00 p.m.
Palmer Commons at University of Michigan 100 Washtenaw Ave.
Ann Arbor, MI 48109
732.615.4444

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by more than 2,300 corporate organizations, government offices, and educational institutions, including Prudential Financial®, BHP Billiton® Petroleum, IBM®, Kampgrounds of America, Hunter Fan Company®, the IRS, and the University of Pennsylvania. UniPress’ FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com. UniPress® Software and FootPrints® are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.