UniPress Software Announces Strong Growth in 2005 (email this article)

Edison, NJ (January 11, 2006) – UniPress® Software (Company Profile, Past Stories, Case Studies), Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that it achieved record growth for its FootPrints® product line in 2005. Overall, the company saw nearly 20 percent growth during the 12-month period ending in December 2005, completing its sixth consecutive year of strong growth. The FootPrints line of web-based service and support software helps organizations centrally manage their multi-channel support initiatives, streamline workflow, minimize costs, and implement industry-backed best practices, including IT Infrastructure Library® (ITIL).

UniPress’ growth reflects FootPrints’ continued ability to fill the void that exists within the mid-market for a fully web-based service and support system that is easy-to-use and administer, comprehensive, fast to implement, and extremely customizable – requiring no programming, consulting, or training. In 2005, UniPress extended its offerings for the help desk and eService/customer support markets with new capabilities, expanded product integrations, and third-party and sales partnerships. The success of The FootPrints North American Reseller Advantage Program and extended international FootPrints distribution efforts also contributed to the company’s record growth.

UniPress’ 2005 growth was driven by increased customer adoption of FootPrints solutions for help desk automation and customer support center automation (or both) in a variety of industries, including vertical industries such as government, education, and healthcare. New customers in 2005 include Special Olympics, Blue Ridge Paper, Paramount Parks (a Viacom Company), US Department of Interior, US Department of Justice, State of Kansas, the City of Atlanta, Columbia University, University of Washington, St. Francis Medical Center, Burdette Tomin Memorial Hospital, Red Envelope, and Shutterfly. New international customers include SOFTBANK BB Corp. (Japan), BP Petrochemical (China), KLM Airlines (South Africa), Sydney Opera House (Australia), Fira Barcelona (Spain), and numerous others. Many existing customers, including Conservation International, Los Alamos National Laboratory, and Hotwire, Inc., expanded their FootPrints implementations during 2005 to automate and manage additional business processes.

“Due to their signature ease-of-use, affordability, and flexibility, FootPrints solutions helped customers meet and exceed their IT service desk needs, including centralized multi-channel incident and problem tracking, self-service, change management, IT asset discovery, and many other request-driven programs,” said Debbie Ingram, Director of Marketing at UniPress Software. “In 2005, we also witnessed customers using FootPrints to manage numerous business activities outside of the traditional IT service desk arena, including compliance and regulatory tracking, facilities management, and sales support. In fact, it is quite common for customers to automate eight or more business processes with FootPrints using separate, partitioned projects. This capability - which does not require programming or additional costs - makes FootPrints truly unique in the market, and it is a fundamental element that separates the product line from its competition.”

UniPress witnessed more extensive multi-site FootPrints implementations within large companies last year, including leading global corporations and some of the most recognizable brand names in North America. Increased adoption of FootPrints within key vertical markets also contributed heavily to the company’s growth. The product line is now widely used within government, healthcare, education, finance, insurance, retail, technology, and manufacturing industries and is distributed throughout Europe, Japan, Mexico, Latin America, China, Hong Kong, Australia, New Zealand, and South Africa through a network of strategic partners.

“In 2005, FootPrints’ market differentials again propelled the product line to new sales heights,” stated Mark Krieger, President of UniPress Software. “The product line’s signature ease-of-use, flexibility, low TCO, and ability to help customers create countless partitioned projects make it extremely attractive to companies of all sizes seeking a replacement service desk solution or a first-time system. FootPrints’ continued market performance, combined with several strategic sales and technology partnerships, enabled us to further enhance UniPress Software’s position as a leading provider of web-based help desk and customer support solutions to the mid-market during 2005.”

UniPress Software 2005 Highlights:
• FootPrints 7.0 Release
• Second Annual FootPrints Users Conference in Las Vegas
• FootPrints Change Management Release
• FootPrints CRM Bridge Release (dynamic integration with popular CRM suites)
• UniPress Staff Obtained Official Information Technology Infrastructure Library (ITIL) Certification

The FootPrints line of web-based service desk solutions helps organizations of all sizes streamline and automate customer support and help desk operations. Four versions of FootPrints technology are available - FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service - along with numerous integrated add-on tools to support a variety of different business applications. For a complete overview of the FootPrints family of products, please visit www.unipress.com or call UniPress at 800.222.0550 or 732.287.2100.

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,100 corporate organizations, government offices, and educational institutions, including Prudential Financial®, BHP Billiton® Petroleum, IBM®, Kampgrounds of America, Hunter Fan Company®, the IRS, and the University of Pennsylvania. UniPress’ FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress® Software and FootPrints® are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners. # # #