Teleformix Introduces ECHO Screen Capture (email this article)

9/12/05 Teleformix (Company Profile, Past Stories, Case Studies), a CRM solutions provider for the Financial Services, Banking, Healthcare and Direct Marketing industries announces a new Screen Capture module that greatly enhances ECHO’s existing digital and VoIP recording solution.

Call Center Supervisors can now view synchronized voice and screen recordings, providing advanced business intelligence across their entire call center environment. ECHO’s Screen Capture module compliments a robust suite of quality assurance, agent training, and analytics modules providing an all-inclusive Performance and Customer Relationship Management solution. With ECHO’s optimized file footprint, synchronized voice and screen files in a typical 4-minute conversation total only 1-2MBs in size. With “over-the-shoulder” screen clarity and .MP3 voice files, supervisors can now streamline agent performance evaluations while providing customers Best-in-Class service.

ECHO’s screen capture functionality includes:

· Secure, encrypted files
· Smallest voice/screen file footprints in the industry
· Distributed media server environment
· Seamless integration with existing ECHO architecture

For additional information about ECHO and the new Screen Capture module , contact Teleformix at 1-800-513-4000, or visit www.teleformix.com