Talisma Opens International Head Quarters In Geneva (email this article)

London UK 8th December, 2005 Talisma(TM) (Company Profile, Past Stories, Case Studies), a global provider of Multi-channel CRM & Customer Interaction Management (CIM) solutions, today announced the launch of its new international headquarters. The office in Geneva will strengthen Talisma's operations outside of the US, by offering sales and support to partners and customers throughout mainland Europe, as well as the Asia Pacific region.

Over the past two years Talisma has doubled its revenue in Europe. The opening of an international office in Geneva sees Talisma expand its European presence and provide a central location for all decision-making outside of the US. The office will also support the global network of offices in: The UK, The Netherlands, Portugal, Spain, Australia, India and Japan.

Leveraging the city's large multi-lingual workforce, Talisma is aggressively recruiting key channel partners across Europe, The Middle East and Asia Pacific. The Geneva office will also provide European partners with local language support, comprehensive product training, ongoing support as well as funding for sales and marketing.

Commenting on the company's international expansion, Jon McNerney, Talisma's VP and General Manager of International Operations, said: "The CIM market is poised for take off over the next few years, and as organizations realize the benefits of moving to a web-based multi-channel customer interaction approach they will need a system to integrate and manage these channels and handle increased customer interactions effectively. With our strong international presence, Talisma is perfectly positioned to help organizations meet the changing needs of their customers and deliver best in class service."

Talisma's customer interaction management hub blends multiple channels of communication email, chat, self-service, phone, knowledgebase and other collaboration tools together to create unified view of each customer. This helps organizations deliver exceptional customer service and gives them a scalable solution to manage the explosive growth in customer interaction volumes, which Gartner predicts could be as much as 300 per cent over the next five years.

About Talisma
Talisma is a global provider of Multi-channel CRM & Customer Interaction Management (CIM) solutions that enable sales, service, marketing, and contact centre organisations to deliver exceptional customer service. Talisma's solutions integrate the power of email, phone, chat, and self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and system-wide knowledgebase. Talisma's global customers include AOL, Aviva, British Army, Bupa, Canon, ChevronTexaco, Citibank, Dacorum Borough Council, Daimler-Chrysler, Epson, Dell, DHL, Intuit, Microsoft, MWB, Siemens, Sony, TDK, T-Mobile, VHI Healthcare and Xchanging. For more information, visit www.talisma.com.