SupportSoft to Share Autonomic Computing Insights at Red Herring Fall Conference 2004  (email this article)

/PRNewswire-FirstCall/ -- Cadir Lee, co-founder and vice President of engineering for SupportSoft (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq: SPRT - News), a leading provider of Real-Time Service Management (RTSM(TM)) software, will weigh in on one of the IT industry's top technology trends -- "autonomic computing," during a roundtable discussion today at the Red Herring Fall Conference 2004 in Monterey, California.

Moderating the panel, entitled: "Managing Systems," will be Red Herring editor, Mireya Doty. Industry thought leaders round out the panel, including Patricia Selinger, Fellow and Vice President, IBM.

WHAT: Autonomic Computing Roundtable
The Red Herring Fall Conference 2004

WHO: Cadir Lee, Co-Founder and VP Engineering, SupportSoft

WHEN: December 8, 2004, 11:30 - 12:30 p.m. PST

WHERE: Monterey Plaza Hotel & Spa
Monterey, CA

Cadir Lee will also present on "The Future of Enterprise Software" roundtable, moderated by Red Herring editor, Brian Caulfield, at 1:30 p.m. PST. Other participants include: Zach Nelson, CEO, NetSuite; John Kunze, CEO, Plumtree; Rahul Mewawalla, Principal, Monitor Ventures; and Ken Rudin, Vice President and General Manager, Siebel Systems CRM OnDemand.

The Red Herring Fall conference brings together the executives of top-innovating companies and executives from the investment community. For more information on the conference, visit: http://www.redherring.com/EventsHome.aspx

About Cadir Lee
If computers are so smart, why can't they fix themselves? It's a question that has dogged Cadir Lee ever since he pioneered one of the first self-healing software patents, the SupportSoft DNA Probe(TM). As a pioneer of the self-healing technology category, which today is also known as "autonomic computing," Lee is considered an expert on technologies that perform self-repair on computing systems for real-time service management. Cadir Lee co-founded SupportSoft in 1997 and has served as Vice President of Engineering since October, 2004. He served as SupportSoft's Chief Software Officer since the Company's incorporation in December 1997.

About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services. For more information, visit www.supportsoft.com.