REDWOOD CITY, Calif., Oct. 5 /PRNewswire-FirstCall/ -- SupportSoft (Company
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Studies), Inc. (Nasdaq: SPRT - News), a leading provider of Real-Time Service Management software, today announced the appointment of three new executives to its sales and global services organizations. The Company has tapped Steven Sovik as vice president enterprise software sales for North America, Frank Kovacs as vice president of strategic software sales worldwide and Jeffrey Jarvis as vice president of global services.
"These executive appointments come at time when SupportSoft is expanding our vision of Real-Time Service Management, our software solutions and our sales presence worldwide," said John Van Siclen, senior vice president of worldwide sales and services of SupportSoft. "Proven software industry management skills are critical as we scale the organization to meet SupportSoft's growth objectives. That's why I'm especially happy to add three accomplished executives to our team at this time that can make leadership contributions starting on day one."
Steven Sovik, Vice President of Enterprise Sales -- North America
Mr. Sovik joins SupportSoft to lead enterprise software sales initiatives throughout North America. Most recently, he served as regional manager, strategic accounts for Siebel Systems. While at Siebel Systems, Sovik achieved numerous honors for his sales achievements. Prior to Siebel Systems, Mr. Sovik spent more than a decade with Oracle Corporation, where he served as regional director and regional manager for the Western territory, focused on the telecommunications and media industries. Sovik started with Oracle as an applications engineer, following five-years of work at Andersen Consulting (now Accenture) as a senior consultant.
Frank Kovacs, Vice President of Strategic Software Sales -- Worldwide
Mr. Kovacs joins SupportSoft to develop strategic OEM and ISV partnerships. Most recently, he served as vice president at Portal Software, where he was responsible for the company's IBM strategic alliance. Kovacs has spent over 20 years in sales and business development roles within the information technology industry. Prior to joining Portal Software, he served as vice president of strategic business alliances for EDS PLM Solutions, general manager of sales and marketing for SDRC Asia Pacific and as a general manager for corporate accounts within a division of IBM.
Jeffrey Jarvis, Vice President of Global Services
Mr. Jarvis joins SupportSoft from Core Networks where he served as chief operating officer. Core Networks was recently acquired by SupportSoft (see press release titled: "SupportSoft completes Core Networks Acquisition" released September 3, 2004). Mr. Jarvis will direct SupportSoft's global services organization for all lines of the Company's business. Mr. Jarvis brings more than 20 years of technology industry experience to SupportSoft, including a decade as a software development program manager at IBM. Prior to his work at Core Networks, Mr. Jarvis held executive management roles in software services with COM21 Corporation, NetSchools Corporation, Mosaix, and Sequent Computer Systems.
About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize our solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services.
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These are statements that relate to future events and include, but are not limited to, Mr. Kovacs', Mr. Sovik's and Mr. Jarvis' expected contributions to the Company, the key initiatives in which the Company may invest, and the market opportunities worldwide, which are subject to a number of risks and uncertainties that could result in actual results from these efforts to vary. These risks and uncertainties include, but are not limited to: personal factors related to such new executives, competition from other vendors, SupportSoft's ability to achieve broad adoption and acceptance of its Real-Time Service Management products and services, the impact of international conflict and continued economic downturns in either domestic or foreign markets, the rapid pace of technological change, as well as other risks detailed from time to time in our SEC filings, including those described in the section "Management's Discussion and Analysis of Financial Condition and Results of Operations -- Other Factors Affecting our Business and Operating Results" in its Quarterly Report on Form 10-Q. Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to update information contained in this press release.
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