REDWOOD CITY, Calif., Sept. 14 /PRNewswire-FirstCall/ -- SupportSoft (Company
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Studies), Inc. (Nasdaq: SPRT - News), a leading provider of Real-Time Service Management (RTSM(TM)) software, in association with Light Reading, a leading online information resource for telecommunications news and trends, will share insights on the future of the residential gateway for triple play service delivery, related capabilities for handling next-generation access networks, and the requirements for service provider success in managing this critical entry point into the home. The online presentation will take place tomorrow, Thursday, September 15, 2005.
The Webinar, hosted by Andy Bray, Light Reading, will examine the sophisticated management systems, emerging technologies and industry standards impacting the next-generation residential gateway. The event will also examine the market landscape driving these requirements -- including the rise of the multi-device, multi-PC household -- and how this trend impacts service providers' ability to provide timely, consistent customer satisfaction.
WHAT: Light Reading Webinar
"Next-Gen Residential Gateways"
http://www.lightreading.com/webinar.asp?doc_id=27528&promo=26445
WHO: Andrew Keevil, EMEA Product Director, SupportSoft.
WHEN: Thursday September 15, 2 p.m. ET/11 a.m. PT/7 p.m. London
About SupportSoft
SupportSoft, Inc. is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to improve enterprise endpoint automation and technical support and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Auna, Belgacom, BellSouth, Casema, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TDC Cable TV, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include ACS, CGI, CompuCom and CSC. For more information, visit www.supportsoft.com.
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