REDWOOD CITY, Calif., Feb. 2 / -- SupportSoft, Inc. (Company
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Studies), a leading provider of Real-Time Service Management (RTSM(TM)) software, will present an online seminar entitled, "Real-Time Support for Your Prime-Time Organization" on Thursday, February 5th at 11:00 a.m. PST/2:00 p.m. EST.
Featured speaker at the Webinar is Nick Sourant, director of IT Help Desk at Cox Communications. Mr. Sourant will discuss how Cox deployed support automation software to help reduce time to technical problem resolution, decrease support costs and increase organizational efficiencies. The Webinar will also cover how companies can emulate Cox's success by automating technical support with knowledge-enabled self-service for both service professionals and customers alike.
To register for the Webinar, please visit: www.supportsoft.com/industry/ws/CoxRealtime
WHAT: Real-Time Support for Your Prime-Time Organization
WHO: Nick Sourant, Director of IT, Cox Communications and Michael Lehane, Director of Product Marketing, SupportSoft
WHEN: Thursday, February 5th, 2004
11:00 a.m. PST/2:00 p.m. EST
About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to accelerate and automate enterprise technical support, customer service and IT infrastructure management. Enterprises that have purchased our products and services include: ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that have purchased our products to provide outsourced services to enterprises include: Accenture, ACS, CompuCom, CSC and IBM Global Services. Digital service providers incorporating our software into their service offerings include: Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, TeliaSonera and UPC. For more information, visit www.supportsoft.com.
This press release contains forward-looking statements, including the expected continued benefits from SupportSoft's products, which are subject to significant risks and uncertainties including but not limited to customers' continued acceptance and usage of the products, system failures that may cause an interruption in customers' ability to use the products and competition from other vendors. Additional risks and uncertainties are set forth in SupportSoft's SEC filings. SupportSoft assumes no obligation to update the information in this press release.
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