About SupportSoft | SupportSoft News | White Papers | Case Studies

BEDFORD, TX and REDWOOD CITY, CA--Feb 6, 2008 -- Warrantech Corporation, a leading independent provider of service contracts and after-market warranties, announced today that support.com® (NasdaqGS:SPRT - News), a leader in tech support services, will integrate its remote tech services into Warrantech's RepairMaster hardware service plans. This partnership enhances the value of RepairMaster by coupling premium technology support from support.com with Warrantech's many hardware service plans, creating a unique set of service plans in the retail marketplace. Retailers will now be able to offer a range of warranty service plans that create a more complete solution set for their customers. RepairMaster's enhanced offering with support.com will assist consumers to extend and maintain the life of their PCs as well as limit annual repair expenses.

A recent support.com research study found that consumers preferred personalized service, fast delivery and remote assistance as the ideal way to help solve PC related problems. Helping consumers avoid the time-intensive process of shipping their PCs to the manufacturer, inviting a stranger into the home, or relying on family and friends when computer problems arise, Warrantech and support.com are providing consumers a quick and convenient way to verify that their PC is protected and running optimally.

"This next generation of our offerings is providing more value to our customers -- we are not just offering protective services but preventive measures that avoid hardware repair and help consumers maintain the health of their technology devices," said Steve Williams, Sr. V.P. of Warrantech Consumer Products. "support.com's no-hassle system of solving problematic software issues and operating-system bugs, securing home networks, and removing viruses and spyware gives us an enhanced set of tools to validate that users' PCs are performing as they should."

Warrantech's RepairMaster plans powered by support.com will include the following support.com services:

-- Premium Plan
-- System Tune-Up
-- Virus Removal
-- System Plan
-- Virus Removal Plan
-- System Check
-- McAfee/Memeo Trial Offerings
-- MP3 Player Training and Set-Up
-- Digital Camera Training and Set-up
-- Printer Set-Up and Training
-- PC Health Check -- a proprietary software scanner that assesses the performance, security and overall system health of the PC. In some plans, a set of support.com services will be available to the consumer for help in resolving specific technology problems.

These plans will be available starting in February at major electronics and technology retailers.

"We are pleased to partner with Warrantech to create a unique breed of service plans and support for PC users. This partnership is part of our continued expansion of our consumer business and technology support services with retailers, DSPs, and CE manufacturers. By aligning the support.com brand with hardware services we are providing significant value add to consumers," said Scott Herring, Vice President of Marketing, support.com. "Consumers can now purchase service plans that protect their PCs in myriad ways."

About Warrantech Corporation
Warrantech Corporation administers and markets service contracts and after-market warranties on automobiles, recreational vehicles, appliances, consumer electronics, homes, computers and computer peripherals for retailers, distributors and manufacturers. The Company continues to expand its domestic and global reach, and now provides its services in the United States and Canada. For additional information on Warrantech, go to www.warrantech.com.

About support.com
support.com is a technology support services business which launched in 2007. The business provides Instant Technology Relief(SM) for frustrating technology problems directly to consumers and small to mid-size businesses. The premium services it offers include: Windows Vista Upgrade Assessment, Wireless Security Setup, Virus and Spyware Removal, Printer Setup and Troubleshooting, Network Setup and Troubleshoot, MP3 Player Training and Setup, Digital Camera Training and Setup, Google Apps Setup, Data Backup Service and System TuneUp. The company behind support.com is SupportSoft, Inc., a publicly traded company (NasdaqGS:SPRT - News) established in 1997. SupportSoft provides software and services that make technology work, reducing technology support costs, improving customer satisfaction and enabling new revenue streams for corporations across the globe. For more information about support.com and its offerings, visit www.support.com or dial 1-800-PC-SUPPORT for Instant Technology Relief(SM).

SupportSoft, support.com and Instant Technology Relief are registered or pending trademarks of SupportSoft, Inc. Other marks used herein are the property of their respective owners.