SSPA Conference In San Diego Call for Speakers (email this article)

Service and support professionals industry-wide are on the hunt for new processes and procedures that can deliver an immediate impact. Better execution is the key – strengthening both customer satisfaction and bottom-line financial performance. So these professionals are asking: What’s working out there? What isn’t working? They know that the best sources for these new ideas are their industry peers.

The SSPA Conference in San Diego (Company Profile, Past Stories, Case Studies), April 9 - 11, is your opportunity to share what you’ve learned. Themed Best Practices, the SSPA is seeking real-world tips, techniques, and case studies that provide solutions attendees can take home and use right away. If you have recently implemented best practices for technical support, services marketing/sales, and/or field service, please share them with the SSPA community by speaking in San Diego.

The SSPA is seeking speakers with experience in these areas:

-Services Marketing & Sales
-Benchmarking & Metrics
-Resolution Flow & Processes
-Web Self Service & Peer Support
-Knowledge Management & Solution Delivery -Field & Depot Service -Globalization & Outsourcing -Talent Management & Training
-Supporting Open Source & On-demand Products

If you have solutions that fall outside the areas listed above, the SSPA encourages you to submit them.

Visit www.thesspa.com/sandiego to download the Call for Speakers application. The submission deadline is January 6, 2006.