ServicePower announces new contract with HANNspree California (email this article)

Louisville, KY, December 4, 2006 – ServicePower’s (Company Profile, Past Stories, Case Studies) Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling, GPS tracking and navigation, and warranty claim management services for the service delivery and installation industries, today announced that it signed an agreement with HANNspree California, Inc. to provide service and installation network management, electronic dispatch, and warranty claims processing for its LCD television product line.

HANNspree is an international manufacturer of fashionable, innovative LCD televisions, including officially licensed NBA, MLB, Disney/Disney Pixar and various other sports, fantasy, and lifestyle themed sets. “Utilizing ServicePower’s electronic dispatch and warranty claims processing technology and existing national service and installation network allows HANNspree to focus on its core strengths—design and manufacturing,” said Kevin Lee, executive director of US Logistics at HANNspree. “ServicePower enables HANNspree to quickly provide product service and installation to its LCD customers across the U.S. while also providing real-time job status and robust warranty claim information.”

“ServicePower will dispatch HANNspree service and installation requests to our national consumer electronics network via FSS, our Web-based, electronic dispatch application,” commented Chris Smith, CEO of ServicePower Field Service Solutions. “All warranty claims will be filed through our Web-based claims application as well, providing HANNspree with real-time warranty information and analytics.

About HANNspree
HANNspree was founded in 2002 to shake-up the consumer electronics industry with a bold new approach to television design and manufacturing. Applying state-of-the-art engineering techniques to visionary design concepts, HANNspree is responsible for creating an entire new category of design-driven, lifestyle-inspired televisions. The company is headquartered in Taipei, Taiwan and maintains a U.S. sales and marketing office in San Francisco and New Jersey. Visit HANNSpree on the web at http://www.hannspree.com.

About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their directly employed field resources in specific geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company’s field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers. ServicePower’s customers include innovative, world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For more information, visit www.servicepower.com. ###

Press Contacts:
Jenniffer Breitenstein: (502) 719-1776, j.breitenstein@servicepower.com Clare Moulton: (603) 882-2135, mcmcorp@tiac.net