WOOD DALE, Ill., Jan. 22, 2004 – Rockwell FirstPoint Contact (Company
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Studies), a global provider of complete call center and contact center solutions, today announced it added two new directors to its management team. Garry Reichert joins as director, strategic sales and Sandy Biggam as director of new solutions development.
In this newly created position of director of strategic sales, Garry Reichert is responsible for expanding existing strategic initiatives and identifying new opportunities for the company. In addition, Reichert has overall responsibility for managing relationships with existing channels, as well as, developing new sales channels for the America’s regions. Reichert has more than 20 years of experience in sales and strategic alliance leadership roles with companies that include Aspect Communications, Pivotal Corporation and Siemens Business Communications. He holds a bachelor’s in business administration from Illinois Wesleyan University in Bloomington, Ill., and a master’s in business administration from Drake University in Des Moines, Iowa.
In another newly created position of director of new solution development, Sandy Biggam is responsible for managing new contact center products, along with defining and implementing the architecture of future products and solutions. Bringing more than 20 years of experience to Rockwell FirstPoint Contact, Biggam was COO for contract center software startup Eqtima, LLC and also held the position of vice president of technology at British Telecom for the Genie Mobile Internet division. Biggam has also held positions of increasing responsibility at Sterling Software and Tandem Computers. He holds advanced and bachelor’s degrees in engineering from Purdue University with minors in computer science.
“Driving business through our channel organizations, making sure our products align with our customers’ infrastructure and developing new strategic initiatives, particularly focusing on sales growth, are all key business objectives for the company,” said Terry Murphy, president, Rockwell FirstPoint Contact. “Both Garry and Sandy bring a wealth of experience to our organization. They will be instrumental in developing strategies and products that will be essential to the continued growth and market share Rockwell FirstPoint Contact has been building throughout the last several years.”
About Rockwell FirstPoint Contact
Rockwell FirstPoint Contact Corporation, a business of Rockwell Automation (NYSE: ROK), provides complete customer interaction solutions supporting a variety of channels including voice, e-mail, web, wireless and VoIP utilizing a unique open interaction infrastructure. The first to develop technology automating call centers, Rockwell FirstPoint Contact has a 30 year global reputation for reliability, dependability, on-time, on-budget delivery and superior customer service. Where intelligent customer contact begins, Rockwell FirstPoint Contact helps organizations leverage data from across the enterprise to fulfill customer relationship management strategies. Based in Wood Dale, Ill., Rockwell FirstPoint Contact’s reach extends around the globe with offices in the United Kingdom, Australia, China, Thailand, South Africa and Canada. Information on Rockwell FirstPoint Contact is available on the Internet at www.rockwellfirstpoint.com.
Rockwell Automation is a leading global provider of industrial automation power, control and information solutions that help customers meet their manufacturing productivity objectives. The company brings together leading brands in industrial automation for Complete Automation solutions, including Allen-Bradleyâ controls and services, Dodgeâ mechanical power transmission products, Reliance ElectricÔ motors and drives, and Rockwell Softwareâ factory management software. Headquartered in Milwaukee, Wis., the company employs about 23,000 people serving customers in more than 80 countries.
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