RightNow® Technologies (Company
Profile, Past
Stories, Case
Studies) (Nasdaq: RNOW), a leading provider of on demand CRM software solutions, today announced RightNow was among the select companies that Forrester invited to participate in its eService TechRankings. In this evaluation, RightNow received top scores for market share and cost using Forrester's suggested criteria weightings. Forrester analyzed the strengths and weaknesses of top eService solution providers through a hands-on, scenario-based evaluation process and rated each vendor on more than 130 criteria.
The August 2004 research report titled Scorecard Summary: RightNow Service 6.0 stated, “RightNow offers one of the most comprehensive and well-rounded solutions, along with the best overall marks for financials and market presence… RightNow is the only eService suite vendor originally conceived for a hosting model, with a very strong focus on browser-friendly applications, configuration settings (as opposed to customizations) and painless upgrades.”
In addition the research report also stated, “This continued expansion of the platform across all of the core areas of CRM differentiates RightNow from the other vendors in this analysis and makes the vendor a leader in the on demand CRM arena.”
“RightNow is honored to be recognized by Forrester for delivering high-value solutions. Importantly, we have received that same level of positive recognition in the marketplace,” Sean Forbes, vice president of marketing and business development at RightNow, said. “RightNow is committed to continue building out its CRM product suite to provide its customers with industry-leading solutions and best practice expertise to optimize solutions for each customer’s vertical industry.”
About RightNow Technologies
RightNow Technologies is a leading provider of on-demand software solutions designed to optimize customer service operations for businesses of all sizes. RightNow’s comprehensive customer service solution features a self-learning knowledgebase that is designed to seamlessly support multiple communications channels including web, interactive voice, email, chat, telephone and proactive outbound email communications. RightNow offers its solutions through a multi-tenant, hosted on-demand model to reduce the cost and risk associated with deploying traditional enterprise customer relationship management, or CRM, software. RightNow also provides business process optimization and product tune-ups throughout the lifecycle of its client relationships. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with offices in Europe and Asia. For further information visit www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Forrester, Forrester Oval Program, Forrester Wave, WholeView 2, Technographics, and TechRankings are trademarks of Forrester Research, Inc.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995
All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on our current expectations, estimates and projections about our industry, management's beliefs, and certain assumptions made by us, all of which are subject to change. Forward-looking statements can often be identified by words such as "anticipates," "expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "may," "will," "should," "would," "could," "potential," "continue," "ongoing," similar expressions, and variations or negatives of these words. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.
The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model, our past operating losses, possible fluctuations in our operating results and our rate of growth, interruptions or delays in our hosting operations, breaches of our security measures, our ability to expand, retain and motivate our employees and manage our growth, and our plans for new product releases. Further information on potential factors that could affect our financial results is included in our registration statement on Form S-1 and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.
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