Billing & OSS World Conference and Expo, CHICAGO 29-APR-2008 05:00 AM Oracle today announced that Bharat Sanchar Nigam Ltd. (BSNL), India's largest public sector communications company, has selected Oracle(r) Applications, Oracle Database and Oracle Fusion Middleware to deliver enhanced customer service and manage the company's aggressive network expansion plans. With a customer base of more than 70 million subscribers, BSNL is investing in Oracle to maintain its leadership position in the competitive and fast-growing Indian communications landscape. BSNL is implementing Oracle Siebel CRM to deliver a next-generation Call Detail Records (CDR)-based customer care system. In addition, BSNL has selected Oracle Database and Oracle Business Activity Monitoring, a component of Oracle Fusion Middleware. With Oracle Business Activity Monitoring, BSNL will be able to monitor business processes, helping it improve decision-making.

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"Oracle works very closely with communications service providers worldwide to help them leverage the latest technologies that enable them to meet the challenges of this fast-changing sector. With its CDR project, BSNL will be able to benefit from enhanced customer service, improved data accuracy and increased system reliability. We are happy to work with BSNL to help it provide even better service to customers," said David Sharpley, vice president of product marketing and channels, Oracle Communications.

"We have undertaken a decisive step toward extensive deployment of IT solutions to enhance customer service and enable faster roll-out of services. The CDR project seeks to enhance customer service delivery across the organization and, as a result, will also help us reduce operational costs and increase revenue realization, two major challenges for providers," said Kuldeep Goyal, chairman and managing director, BSNL.

Supporting Resources

Oracle Communications

Oracle Brief: Driving Customer-Centric Communications Services Oracle Siebel CRM
About Oracle Communications
Oracle is #1 in Communications globally with 20 of the world's top 20 communications companies running Oracle applications. Oracle Communications integrates industry-specific BSS and OSS solutions with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, and carrier-grade middleware and database technologies. Oracle Communications enables service providers to deliver next generation convergent services rapidly, increase customer satisfaction and loyalty, and reduce costs in the business and the network. For more information, visit http://www.oracle.com/Communications

About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

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