Numara FootPrints 7.5 Achieves PinkVerifyTM ITIL Certification for Service Support (email this article)

TAMPA, Fla., December 4, 2006 – Numara Software (Company Profile, Past Stories, Case Studies) , Inc. (formerly Blue Ocean Software), a leader in service desk management solutions for IT professionals, today announced that it has received confirmation of Information Technology Infrastructure Library® (ITIL) compatibility from Pink Elephant, the world leader in IT management best practices, for the Numara FootPrints 7.5 web-based service desk solution. Numara FootPrints 7.5 achieved the PinkVerifyTM Service Support certification from Pink Elephant for its support of best practices in four core ITIL processes: Incident, Problem, Change and Configuration Management.

“Numara Software recognizes the importance of incorporating best practices such as ITIL into an organization’s IT environment as warranted by the needs of the customer,” said David Weiss, CEO of Numara Software. “Many companies are trying to keep pace with their growing IT demands and benefit from a systemized framework to streamline processes and increase operational efficiency. Our certification through Pink Elephant for the Numara FootPrints product line will help companies align IT practices with their business objectives and deliver effective IT service management.”

ITIL is an integrated, process-based, best practice framework for managing IT services. It provides guidance for creating and operating a service desk that provides efficient communication between the user community and the IT provider. Pink Elephant’s PinkVerifyTM service provides an objective assessment on the high level ability of a software vendor’s product to support ITIL service management processes. PinkVerify™ is the only certification program worldwide to recognize software that supports the definitions and workflow requirements of specific IT management processes through licensed logos.

“We are pleased to acknowledge Numara Software’s commitment to IT best practices with the PinkVerify™ certification,” said David Ratcliffe, President of Pink Elephant. “ITIL is becoming an increasingly important framework from which companies can align their processes and procedures. With the validation of PinkVerify certification, Numara Software can offer its customers the assurance that its products have the industry ‘stamp of approval’ for ITIL compatibility.”

In keeping with its commitment to support industry best practices, Numara Software also provides Help Desk Institute Certified Training and industry-backed best practices courses to its customers to build skills and knowledge to improve all aspects of their service and support operations.

“As Numara Software serves companies from small businesses to mid-sized companies with ranging levels of IT complexity, we take a very personalized approach with our customers to provide the products most suitable for their needs,” added Weiss. “We recognize that ITIL and other best practice frameworks are not necessarily required by all companies and we remain committed to providing customers the choice and options to gain the most productivity and return from their IT investments.”

Numara Software is hosting a webinar on Dec. 19, 2006 at 2:00 p.m. ET titled, "Using Numara FootPrints to Implement Real World ITIL." To register for the webinar, or for more information on Numara Software and ITIL, please visit http://www.numarasoftware.com/Numara_ITIL2.asp.

About Pink Elephant
Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services to public and private businesses globally, and many listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including ITIL. For more information, please click here (http://www.pinkelephant.com/en-US/AboutPink/AboutUsHomepage.htm).

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.

About Numara Software, Inc.
Founded in 1991, Numara Software, Inc., (formerly Blue Ocean Software), is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments. The company’s two flagship products, Numara Track-It! and Numara FootPrints, make it the service desk management leader in small to mid-sized enterprises, serving IT and support professionals at more than 50,000 customer sites worldwide.

The Numara Software trusted solutions automate critical IT and support functions, such as service desk automation for internal and external support along with asset management, software patch and deployment, and network monitoring for small and mid-sized enterprises.

To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.