Numara Software Named an SSPA Recognized Innovator (email this article)

TAMPA, Fla.,November 7, 2006 – Numara Software (Company Profile, Past Stories, Case Studies), Inc. (formerly Blue Ocean Software) today announced that it has been named a Recognized Innovator by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. Numara Software and its innovative Numara FootPrints solution (http://www.numarasoftware.com/FootPrints.asp) are being honored for improving the way companies provide customer service and support, and will be showcased at the upcoming SSPA Services Leadership Conference, Nov. 12-14 in Washington, D.C. Mark Krieger, vice president of product development at Numara Software, will also be presenting on “Tools and Technology: Winning Approaches in Service System and Design” at the SSPA Conference on November 14 at the Wardman Park Marriott Hotel.

“While many areas of customer service and CRM technology are beginning to mature, only a select number of vendors continue to deliver pure innovative products and services,” said SSPA vice president of research John Ragsdale. “Numara Software is truly an innovator in its space and is commended for enabling support organizations to revolutionize the way they service customers.”

“We are truly honored to be recognized by the SSPA as an Innovator,” said David Weiss, president and CEO, Numara Software. “This award is a testament to the expertise of the entire Numara Software product development team. This recognition underscores our ongoing commitment to deliver easy-to-use and affordable customer support solutions that meet the requirements of today’s digital age”

Numara Software was a winner in the Technology Innovation category for its Numara FootPrints offering for changing the way companies provide support. The companies recognized for Technology Innovation have developed patented technology that solves an old problem in a new way, or provides a solution to an emerging business problem. Numara FootPrints helps organizations centrally manage and control all incidents and requests for employees, customers, and partners. This easy-to-use, comprehensive system gives organizations a centrally managed tracking repository for all issues submitted via phone, email, the web or wireless devices.

Numara Software recently launched Numara FootPrints 7.5, its most flexible, scalable, and easily customizable version to date. Numara FootPrints 7.5 helps both mid-sized enterprises and departments in large enterprises improve their business-driven support operations, reduce costs, improve customer interactions, and implement industry best practices and compliance standards, including ITIL® and Sarbanes-Oxley compliance.

More information on the SSPA Services Leadership Conference and SSPA Recognized Innovators can be found at www.thesspa.com.