Manchester, 13 March 2008: Noble Amcat, a global leader in innovative contact centre technology solutions, demonstrates best-practices and new technologies for contact centres at the Contact Centre Evolution 2008 seminars in London and Manchester next month. Noble Amcat invites contact centre professionals to join them at these events to see how to increase their productivity and reduce their costs.

The Contact Centre Evolution 2008 seminar series is designed to show contact centre executives how the use of technology can help them build programme performance and lower operational costs. Hosted by Noble Amcat, Contact Centre Evolution 2008 will feature presentations by the DMA (Direct Marketing Association) and the ATA (American Teleservices Association), as well as Noble Amcat partners Eriskay Associates Ltd, Horizon2, Nexidia and The JRA Group. This group of speakers will discuss global contact centre trends and regulations, speech analytics, workforce optimisation, and staff recruitment and retention, sharing their knowledge and experience to show how contact centres can maximise their investment in existing or potential call centre solutions. In addition, attendees will meet the President and CEO of Noble Amcat, James K. Noble, Jr.

The events will take place in London and Manchester on the 1st April and 3rd April, respectively. These seminars form part of Noble Amcat’s drive towards providing senior level contact centre personnel with the most up-to-date information on relevant topics including compliance and the latest innovations in technology, recruitment and retention, as well as presenting an invaluable opportunity to network with other high profile industry players.

Colin Chave, Managing Director of Noble Amcat EMEA, explains: “Following the recent Noble Systems acquisition of Amcat, we are excited to host these seminars to reinforce our dedication to improving the contact centre business. We are confident that they will provide a great networking opportunity for everyone involved. Furthermore, we hope it also demonstrates to our customers that we are 100% committed to providing a high quality service which is reflected in the longevity of many of our client partnerships.”

Places are limited, but anyone wishing to attend the events or to receive more information can send an email to events@noblesys.com.

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About Noble Amcat
Noble Amcat is a global leader in contact centre technology solutions, providing innovative products since 1989. Tens of thousands of agents at 1,000+ client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble® Solution includes advanced ACD and predictive dialling; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information on this item or the company, contact us at +44 (0)161 772 7100 or visit us online at www.amcat.co.uk.

For further press enquires contact Sian Ciabattoni on +44 (0) 161 772 7100 or sciabattoni@amcat.co.uk.

Noble, Noble Suite, Noble Systems, the N-logo, and Amcat are trademarks of Noble Systems Corporation.

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