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NICE Receives 7-digit Order from UK’s Network Rail to Ensure Safety, Reliability and Efficiency  (email this article)

NICE solutions to capture and analyze communications at 270 sites

CRM Headline News

Ra’anana, Israel, December 4, 2006 - NICE Systems (Company Profile, Past Stories, Case Studies) (NASDAQ: NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions™ to drive performance, today announced that it has received a 7-digit order for its advanced solutions for the reconstruction, analysis and distribution of voice communications from Network Rail, which owns and operates Britain’s rail infrastructure. Initial roll-out entails implementation at 270 signal boxes.

Network Rail is responsible for the operation, maintenance and development of Britain’s tracks, signaling system, rail bridges, tunnels, level crossings, viaducts and 17 key stations. As part of its National Voice Recorder Project, NICE will fulfill phase one of the project that will ensure all interactions between signal operators and train drivers are captured and stored in compliance with strict corporate policy.

Network Rail will also benefit from Scenario Replay™, NICE’s event reconstruction solution that facilitates faster compilation of evidence and information sharing in the event of a post-incident inquiry. By utilizing NICE’s powerful applications for scenario reconstruction, Network Rail will be able to make a thorough and effective review of events to confirm what happened, where and when it happened, and who was involved. This profoundly reduces the time and resources required to search, analyze, and distribute records, and improves the accuracy of event reconstruction to help transit officials better serve the public.

“We needed a complete network-based solution to help us meet our very strict requirements,” said David Lovell, Overall Project Manager of the Network Rail National Voice Recording Project. . “With NICE’s powerful applications for scenario reconstruction we are confident that we will be able to fully and accurately understand any situation where signal failure, accident or negligence may have occurred, and to ensure that we can correct or even prevent such occurrences in the future for better public service.”

“We are very pleased to have been selected to support the critical communications infrastructure of Britain’s Network Rail,” said Tamir Ginat, President of NICE EMEA. “This win is further evidence that NICE is the premier solution for transit systems all over the world, in their efforts to ensure the security of the public.”

About NICE
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™ solutions, based on advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE is revolutionizing VoIP interactions management with state-of-the-art solutions for IP contact centers, branches, and command and control centers. NICE’s solutions are changing the way organizations make decisions, helping them improve business and operational performance, address security threats and be proactive. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. More information is available at www.nice.com.

Trademark Note: Insight from Interactions™, 3600 View™, Executive Connect®, Executive Insight™*, Freedom®, Investigator®, Mirra®, Universe®, My Universe™, NICE®, NiceCall®, NiceCall Focus™, NiceCLS™, NICE Learning™, eNiceLink™, NiceLog®, Playback Organizer™, Renaissance®, ScreenSense™, NiceScreen™, NICE Storage Center™, NiceTrack™, NiceUniverse®, NiceVision®, NiceVision Harmony™, NiceVision Mobile™, NiceVision Pro™, NiceVision NVSAT™, NiceVision Alto™, Scenario Replay™, Tienna®, Wordnet®, NICE Perform™, NICE Inform™, NICE Analyzer™, Last Message Replay™, NiceUniverse Compact™, Customer Feedback™, Interaction Capture Unit™, Dispatcher Assessment™, Encorder™, Freedom Connect®, FAST®, FAST Alpha Silver™, FAST Alpha Blue™ and Alpha®, Emvolve Performance Manager™, Performix Technologies™, IEX®, TotalNet®, TotalView® and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.
 

Editorial Contact:
Tania Amar
NICE
1 877 245 7448
tania.amar@nice.com
 

 

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