SAN MATEO, Calif., June 23 -- NetSuite, Inc. (Company
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Studies), today announced more customers have switched from Salesforce.com to NetSuite for their customer relationship management needs. These companies have switched from Salesforce.com after experiencing the frustration of using a stand-alone, sales force automation application without order management capability. NetSuite, the most widely used integrated CRM/ERP/Ecommerce suite for the small and midsize market, serves the needs of thousands of companies in more than 40 countries around the world. For more information about this, visit: http://www.netsuite.com/portal/resource/sfswitch.shtml?promocode=sf. NetSuite's product offerings include NetSuite, NetCRM, NetERP and OracleŽ Small Business. The Oracle Small Business Suite name is used under license from Oracle Corporation.
"The reason most CRM implementations fail is not based on whether the application is delivered as a Web-based service or delivered as an on-site application. The reason they ail is that they don't meet the expectations of customers," said Zach Nelson, CEO of NetSuite. "Any CRM application that doesn't include order management is destined to come up short. It's ironic that the one thing you can't do with Salesforce.com is sell anything."
"Our business is growing rapidly world wide, and NetSuite's real-time access has allowed us to save time and money as we have been opening offices abroad," said Don Suva, Corporate Controller of San Francisco-based BankServ (www.bankserv.com), an electronic payment software company that placed No. 63 on the Inc. 500 ranking of America's fastest-growing private companies in 2003.
"In the past we had used both Salesforce.com and Great Plains, but our sales reps and our financial team preferred one product for everything. We have saved about $25,000 in costs alone, not to mention the savings from being able to enter a sales order and generate an invoice from anywhere. That's something we couldn't do with Salesforce.com."
"We were frustrated with having our data in different systems -- Salesforce.com, our own custom-built database, and multiple accounting processes," said Conor Bracken, Managing Director of Q Translation (www.qtranslation.com), a leading Southeast Asian translation services firm based in Bangkok, Thailand. "Apart from all the time wasted in data re-entry, we could not see a full picture of the company's performance. We look forward to how NetSuite will help us keep all our data integrated in one, Web-based application." "I come from the CRM world so I can appreciate the importance of having our sales information integrated with our accounting in one single product," said Rick Patri, VP of Sales for Maestro CMS (www.maestrocms.com). Patri previously worked at Pivotal Corporation. "Salesforce.com was fine by itself, but we're migrating to NetSuite because it's all integrated. We were up and running in a matter of days, and our sales reps were able to reap the rewards of an integrated system immediately. There was zero downside to our decision to switch to NetSuite."
"With Salesforce.com there was no way to turn a lead into a customer," said Carmen Gernhart, President of PAC International (www.pac-intl.com), based in Portland, Ore. "We didn't want to wait for Salesforce.com's future promise of integration -- we wanted it now."
"We found Salesforce.com was not what we were told it would be," said John A. Oates-Larsen, VP of Sales, Marketing & Business Development at Los Angeles- based SiteForLess (www.siteforless.com). "NetSuite, and specifically the NetCRM functionality, has been above-board every step of the way. NetCRM offers a complete solution that delivers on all of our goals whereas Salesforce.com was significantly lacking in certain critical areas like order management. We've been happy to see NetCRM's aggressive schedule in improving its product and are always excited to see what new features they've developed which we can utilize to improve our business."
The software applications utilized by most small and midsize companies do not allow business processes to run seamlessly across front and back office functions. These companies run their business on separate, expensive software packages -- one for accounting, one for warehousing, one for sales force management and one for customer support. Additionally, the ongoing cost of running the software and integrating data from such multiple, incompatible systems has been high. NetSuite helps businesses overcome these challenges. NetSuite integrates front-office, back-office and online operations, delivering automated business management processes at a fraction of the cost for traditional, non-integrated software solutions.
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real- time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite visit: www.netsuite.com.
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