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Metrix Delivers Mobile Field Service Automation Buyer’s Toolkit ( email this article)
Metrix Toolkit Provides a Buyer’s Roadmap to Real-Time
Mobile Field Force Automation and Optimization
Waukesha, Wis. (February 03, 2004) - Metrix, Inc. (Company
Profile, Past
Stories, Case
Studies), a global leader in product service automation software, announced the immediate availability of the Metrix Mobile Toolkit. The Metrix Mobile Toolkit provides service-oriented businesses a roadmap to evaluate and select the right mobile solution to automate and improve their service operations.
The toolkit will provide key stakeholders with an assessment of the mobile service market and technologies, the top trends and strategic requirements of service organizations that need mobile capabilities and a customized ROI report. The toolkit is ideal for organizations looking to build a business case for mobile service, which generally requires a detailed ROI analysis. To view the toolkit, visit the Metrix website and click on the “Mobile Techlink” banner.
Included in the Metrix Mobile Toolkit are:
- Metrix Mobile Webinar - The webinar (including demonstration and mobile ROI calculator walk-through) offers service executives the opportunity to learn the top trends for the mobile enterprise and new customer demands for field service, including real-time, direct connectivity between hand-held devices and enterprise software such as Microsoft CRM, Oracle, Peoplesoft, SAP, Siebel, and others.
- Metrix Mobile ROI Calculator – The mobile ROI calculator is an online business impact tool that ‘walks’ prospects through a customized ROI analysis and graphical business impact report. Users can print and share the personalized ROI with other internal stakeholders. Other Metrix ROI calculators are available for the full range of product service automation needs, including contact center, contracts & warranty management, inventory & logistics, and repair depot.
- Metrix Mobile White Paper – The new white paper, “Automating the Mobile Work Force,” provides information on key technology trends and core functionality necessary to a successful mobile service implementation. The white paper includes evaluation criteria to consider when selecting a mobile service solution such as: operating in a wireless and disconnected environment, data optimization, integrating back-end systems, and security. Security of confidential patient information, for example, is a key evaluation criterion for medical institutions.
"In the emerging mobile marketplace, there is a great deal of confusion and noise surrounding the who, what, where and how of mobile service solutions. Add to this the need to provide C-level executives with demonstrative proof that every project adds to the bottom-line, and it is easy to see the challenge that service organizations face today in evaluating mobile service offerings,” said Harvey Shovers, vice president of sales and marketing at Metrix. “The Metrix Mobile Toolkit provides key stakeholders in service-centric organizations with a straightforward set of tools to quickly and easily understand, evaluate and select the mobile service solution that best meets the strategic business needs of the organization.”
To learn what mobile ROI opportunities Metrix can bring you, visit the Metrix website at http://www.metrix.com and click on the “Mobile Techlink” banner. To learn more about Metrix, visit: http://www.metrix.com.
About Metrix:
At Metrix, “Automating your service operations is our business.” Metrix is a leading provider of eProductService™ solutions. The company provides Web-based software products and integrated applications to address all aspects of the product service chain for organizations worldwide. The solution, Metrix 4e eProductServiceTM application suite, provides built-in domain expertise for industries including medical equipment, high-tech & electronics, measuring & control devices, telecommunications, 3rd party logistics, and other manufacturing. The software enables superior product service with powerful capabilities including field force automation, field service/dispatch, contract administration, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization, with proven integration to leading ERP and CRM vendors.
Metrix 4e eProductServiceTM suite is used by some of the world's strongest companies to streamline service, improve customer service, and increase customer satisfaction, including Canon, Getronics, Motorola, Olympus America, Starbucks, Sysmex and Xerox. The company, founded in 1980, is based in Waukesha, Wis. with international offices in The Netherlands.
For more information on Metrix, visit http://www.metrix.com.
Editorial Contact:
Harvey Shovers
Metrix, Inc.
262-717-6500
hshovers@metrix.com
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